FCC Consumer Complaints – February 2026
Introduction
A total of 28565 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission in February 2026, complaint volume fell from 30412 complaints the previous month. Reports were received from 55 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 28565
- Days with complaint data
- 28
- Days with complaints
- 28
- States & territories reporting
- 55
- Government shutdown days
- 18
- Most common issue
- Unwanted Calls (10597)
- Most reported state/territory
- California (3405)
Daily complaint activity
Complaint volumes varied across the month, with 18 days falling during a government shutdown period. The month averaged 1020.2 complaints per day, with a peak of 1974 complaints on 10 February 2026. 17 days were above the monthly daily average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
A total of 28565 complaints were recorded in February 2026, with reports originating from 5913 cities in 55 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 72 of the 80 complaints recorded.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3405 | 11.9% |
| Florida | 2387 | 8.4% |
| Texas | 2387 | 8.4% |
| New York | 1637 | 5.7% |
| North Carolina | 1085 | 3.8% |
| Washington | 1054 | 3.7% |
| Pennsylvania | 1050 | 3.7% |
| Georgia | 986 | 3.5% |
| Illinois | 980 | 3.4% |
| Ohio | 874 | 3.1% |
| Other states and territories | 12708 | 44.5% |
Location highlights
- Nearly all complaints reported in District of Columbia originated from Washington.
- Complaints in California were reported across 595 cities, the widest spread observed during the month.
What the complaints were about
The complaints recorded during the month fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 20343 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 20343 | 71.2% |
| Internet | 4269 | 14.9% |
| TV | 3118 | 10.9% |
| Radio | 438 | 1.5% |
| Accessibility | 210 | 0.7% |
| Emergency | 172 | 0.6% |
| Request for Dispute Assistance | 15 | 0.1% |
Phone complaints
20343 complaints were recorded in this category during the month, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 10597 | 52.1% |
| Billing | 4569 | 22.5% |
| Availability (including rural call completion) | 1640 | 8.1% |
| Equipment | 1377 | 6.8% |
| Number Portability (keeping your number if you change providers) | 871 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 484 | 2.4% |
| Privacy | 302 | 1.5% |
| Interference (including signal jammers) | 246 | 1.2% |
| Junk Faxes | 152 | 0.7% |
| Slamming (change of your carrier without permission) | 87 | 0.4% |
| Rural Call Completion | 3 | 0.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
4269 complaints were recorded in this category during the month, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 2088 | 48.9% |
| Availability | 1077 | 25.2% |
| Interference | 309 | 7.2% |
| Speed | 306 | 7.2% |
| Equipment | 286 | 6.7% |
| Privacy | 203 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
3118 complaints were recorded in this category during the month, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 1967 | 63.1% |
| Availability | 523 | 16.8% |
| Billing | 388 | 12.4% |
| Loud Commercials | 109 | 3.5% |
| Interference | 69 | 2.2% |
| Equipment | 34 | 1.1% |
| Privacy | 25 | 0.8% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Radio complaints
438 complaints were recorded in this category during the month, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 155 | 35.4% |
| Pirate Radio | 113 | 25.8% |
| Availability | 71 | 16.2% |
| Indecency | 44 | 10.0% |
| Billing | 24 | 5.5% |
| Equipment | 13 | 3.0% |
| Commercials/Promotions | 9 | 2.1% |
Interference and Pirate Radio accounted for the majority of complaints in this category, with other issues reported less frequently.
Accessibility complaints
210 complaints were recorded in this category during the month, representing 0.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 148 | 70.5% |
| Telecommunications Relay Service (TRS) | 22 | 10.5% |
| Closed Captioning over the Internet | 17 | 8.1% |
| Hearing Aid Compatibility of Wireless Phones | 2 | 1.0% |
| Emergency Information on TV | 1 | 0.5% |
| Hearing Aid Compatibility of Wireline Phones | 1 | 0.5% |
| Video Description | 1 | 0.5% |
Closed Captioning on TV and Telecommunications Relay Service (TRS) accounted for the majority of complaints in this category, with other issues reported less frequently.
Emergency complaints
172 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 90 | 52.3% |
| Phone | 31 | 18.0% |
| Other | 28 | 16.3% |
| Tower | 23 | 13.4% |
Interference and Phone accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 10597 complaints relating to unwanted calls were recorded on this date, representing 37.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 530-6830 | 32 | 0.3% |
| (850) 724-9379 | 19 | 0.2% |
| (800) 436-5244 | 12 | 0.1% |
| (800) 750-8694 | 7 | 0.1% |
| (877) 419-6664 | 7 | 0.1% |
| (276) 455-8493 | 6 | 0.1% |
| (833) 303-5223 | 5 | 0.0% |
| (866) 959-1033 | 5 | 0.0% |
| (866) 959-1526 | 4 | 0.0% |
| (217) 619-2807 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 201 | 1.9% |
| (855) 909-0822 | 61 | 0.6% |
| (866) 959-1033 | 59 | 0.6% |
| (866) 959-1606 | 58 | 0.5% |
| (855) 909-0816 | 51 | 0.5% |
| (855) 909-0914 | 43 | 0.4% |
| (833) 588-3819 | 37 | 0.3% |
| (888) 530-6830 | 36 | 0.3% |
| (866) 959-1526 | 35 | 0.3% |
| (866) 959-1689 | 26 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 419-6664 stood out as the most frequently reported business contact number.
- (888) 530-6830 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.