FCC Consumer Complaints – 20 February 2026
Introduction
A total of 1121 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 February 2026, complaint volume increased from 1104 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 536 complaints.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1121
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (536)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 1121 complaints were recorded on 20 February 2026, with reports originating from 745 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 10.3% |
| Florida | 97 | 8.7% |
| Texas | 83 | 7.4% |
| New York | 72 | 6.4% |
| North Carolina | 52 | 4.6% |
| Pennsylvania | 40 | 3.6% |
| Ohio | 38 | 3.4% |
| Illinois | 37 | 3.3% |
| Washington | 35 | 3.1% |
| New Jersey | 33 | 2.9% |
| Other states and territories | 517 | 46.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 910 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 910 | 81.2% |
| Internet | 135 | 12.0% |
| TV | 46 | 4.1% |
| Radio | 14 | 1.2% |
| Emergency | 10 | 0.9% |
| Accessibility | 6 | 0.5% |
Phone complaints
910 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 536 | 58.9% |
| Billing | 174 | 19.1% |
| Availability (including rural call completion) | 68 | 7.5% |
| Equipment | 49 | 5.4% |
| Number Portability (keeping your number if you change providers) | 34 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.3% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 53.3% |
| Availability | 31 | 23.0% |
| Speed | 12 | 8.9% |
| Equipment | 10 | 7.4% |
| Interference | 5 | 3.7% |
| Privacy | 5 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 41.3% |
| Indecency | 8 | 17.4% |
| Availability | 7 | 15.2% |
| Interference | 6 | 13.0% |
| Loud Commercials | 5 | 10.9% |
| Equipment | 1 | 2.2% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Unwanted calls
536 complaints relating to unwanted calls were recorded on this date, accounting for 47.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (850) 724-9379 | 12 | 2.2% |
| (518) 913-3309 | 3 | 0.6% |
| (888) 530-6830 | 3 | 0.6% |
| (270) 255-8280 | 2 | 0.4% |
| (503) 207-4538 | 2 | 0.4% |
| (689) 610-7064 | 2 | 0.4% |
| (866) 959-1526 | 2 | 0.4% |
| (203) 420-5691 | 1 | 0.2% |
| (203) 428-0849 | 1 | 0.2% |
| (203) 585-2744 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (585) 767-6102 | 9 | 1.7% |
| (866) 959-1526 | 7 | 1.3% |
| (833) 510-1147 | 6 | 1.1% |
| (855) 909-0816 | 6 | 1.1% |
| (866) 878-6251 | 6 | 1.1% |
| (855) 909-0804 | 5 | 0.9% |
| (877) 419-6664 | 5 | 0.9% |
| (888) 530-6830 | 5 | 0.9% |
| (833) 510-1112 | 3 | 0.6% |
| (315) 215-8150 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (585) 767-6102 was reported slightly more often than other business contact numbers.
- (850) 724-9379 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.