FCC Consumer Complaints – 19 February 2026
Introduction
The Federal Communications Commission recorded 1104 consumer complaints on Thursday, 19 February 2026 relating to telecommunications services, this was lower than the 1175 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1104
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (505)
- Most reported state/territory
- California (146)
Where the complaints came from
Across 726 cities in 50 states and territories, a total of 1104 complaints were recorded on 19 February 2026. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 13.2% |
| Florida | 83 | 7.5% |
| Texas | 73 | 6.6% |
| New York | 65 | 5.9% |
| Washington | 53 | 4.8% |
| North Carolina | 47 | 4.3% |
| Pennsylvania | 40 | 3.6% |
| Tennessee | 35 | 3.2% |
| Illinois | 34 | 3.1% |
| Ohio | 34 | 3.1% |
| Other states and territories | 494 | 44.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 869 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 869 | 78.7% |
| Internet | 162 | 14.7% |
| TV | 45 | 4.1% |
| Radio | 17 | 1.5% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.5% |
Phone complaints
869 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 505 | 58.1% |
| Billing | 187 | 21.5% |
| Availability (including rural call completion) | 55 | 6.3% |
| Equipment | 39 | 4.5% |
| Number Portability (keeping your number if you change providers) | 37 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Interference (including signal jammers) | 11 | 1.3% |
| Privacy | 9 | 1.0% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
162 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 51.2% |
| Availability | 42 | 25.9% |
| Equipment | 13 | 8.0% |
| Speed | 10 | 6.2% |
| Interference | 7 | 4.3% |
| Privacy | 7 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 35.6% |
| Billing | 15 | 33.3% |
| Indecency | 4 | 8.9% |
| Interference | 4 | 8.9% |
| Loud Commercials | 3 | 6.7% |
| Equipment | 2 | 4.4% |
| Privacy | 1 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
505 complaints relating to unwanted calls were recorded on this date, accounting for 45.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0816 | 9 | 1.8% |
| (877) 419-6664 | 8 | 1.6% |
| (833) 588-3805 | 5 | 1.0% |
| (315) 215-8146 | 4 | 0.8% |
| (866) 959-1526 | 4 | 0.8% |
| (866) 878-0301 | 3 | 0.6% |
| (626) 550-4220 | 2 | 0.4% |
| (771) 247-3417 | 2 | 0.4% |
| (800) 241-0172 | 2 | 0.4% |
| (800) 436-5244 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0816 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.