FCC Consumer Complaints – 18 February 2026
Introduction
On Wednesday, 18 February 2026, 1175 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1165 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1175
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (476)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 18 February 2026 show 1175 complaints originating from 793 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.7% |
| Florida | 100 | 8.5% |
| Texas | 100 | 8.5% |
| New York | 73 | 6.2% |
| Illinois | 59 | 5.0% |
| Pennsylvania | 49 | 4.2% |
| North Carolina | 47 | 4.0% |
| Georgia | 39 | 3.3% |
| Arizona | 34 | 2.9% |
| Washington | 34 | 2.9% |
| Other states and territories | 513 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 908 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 908 | 77.3% |
| Internet | 184 | 15.7% |
| TV | 59 | 5.0% |
| Radio | 10 | 0.9% |
| Emergency | 9 | 0.8% |
| Accessibility | 5 | 0.4% |
Phone complaints
908 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 476 | 52.4% |
| Billing | 206 | 22.7% |
| Availability (including rural call completion) | 77 | 8.5% |
| Equipment | 46 | 5.1% |
| Number Portability (keeping your number if you change providers) | 36 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.6% |
| Privacy | 15 | 1.7% |
| Interference (including signal jammers) | 14 | 1.5% |
| Junk Faxes | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 50.5% |
| Availability | 48 | 26.1% |
| Equipment | 15 | 8.2% |
| Speed | 10 | 5.4% |
| Interference | 9 | 4.9% |
| Privacy | 9 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 44.1% |
| Billing | 13 | 22.0% |
| Indecency | 8 | 13.6% |
| Interference | 8 | 13.6% |
| Equipment | 2 | 3.4% |
| Privacy | 2 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
476 complaints relating to unwanted calls were recorded on this date, accounting for 40.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-0962 | 9 | 1.9% |
| (877) 419-6664 | 6 | 1.3% |
| (833) 727-9955 | 5 | 1.1% |
| (315) 215-8146 | 4 | 0.8% |
| (833) 588-3805 | 4 | 0.8% |
| (855) 909-0816 | 3 | 0.6% |
| (833) 510-1145 | 2 | 0.4% |
| (866) 878-6251 | 2 | 0.4% |
| (866) 959-0960 | 2 | 0.4% |
| (888) 621-8211 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-0962 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.