FCC Consumer Complaints – 5 February 2026
Introduction
The Federal Communications Commission recorded 1285 consumer complaints on Thursday, 5 February 2026 relating to telecommunications services, this was lower than the 1339 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1285
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (593)
- Most reported state/territory
- California (170)
Where the complaints came from
The 1285 complaints recorded on 5 February 2026 were submitted from 813 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 170 | 13.2% |
| Texas | 113 | 8.8% |
| Florida | 97 | 7.5% |
| New York | 55 | 4.3% |
| Georgia | 49 | 3.8% |
| North Carolina | 48 | 3.7% |
| Tennessee | 48 | 3.7% |
| Virginia | 47 | 3.7% |
| Pennsylvania | 46 | 3.6% |
| Michigan | 45 | 3.5% |
| Other states and territories | 567 | 44.1% |
Location highlight
Complaints in California were reported across 89 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1046 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1046 | 81.4% |
| Internet | 185 | 14.4% |
| Radio | 24 | 1.9% |
| TV | 21 | 1.6% |
| Emergency | 6 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1046 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 593 | 56.7% |
| Billing | 213 | 20.4% |
| Availability (including rural call completion) | 68 | 6.5% |
| Equipment | 67 | 6.4% |
| Number Portability (keeping your number if you change providers) | 38 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 28 | 2.7% |
| Junk Faxes | 14 | 1.3% |
| Privacy | 12 | 1.1% |
| Interference (including signal jammers) | 10 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
185 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 49.2% |
| Availability | 45 | 24.3% |
| Equipment | 18 | 9.7% |
| Interference | 17 | 9.2% |
| Speed | 11 | 5.9% |
| Privacy | 3 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 593 complaints relating to unwanted calls on this date, representing 46.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 419-6664 | 21 | 3.5% |
| (866) 959-1033 | 14 | 2.4% |
| (855) 909-0822 | 9 | 1.5% |
| (315) 215-8037 | 5 | 0.8% |
| (888) 530-6830 | 4 | 0.7% |
| (800) 294-9424 | 3 | 0.5% |
| (800) 436-5244 | 3 | 0.5% |
| (855) 768-6335 | 3 | 0.5% |
| (877) 752-1852 | 3 | 0.5% |
| (209) 894-3089 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 419-6664 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.