FCC Consumer Complaints – 12 February 2026
Introduction
On Thursday, 12 February 2026, 1421 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1693 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1421
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (549)
- Most reported state/territory
- California (150)
Where the complaints came from
The 1421 complaints recorded on 12 February 2026 originated from 934 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 150 | 10.6% |
| Texas | 120 | 8.4% |
| Florida | 99 | 7.0% |
| Washington | 94 | 6.6% |
| New York | 68 | 4.8% |
| Michigan | 60 | 4.2% |
| Ohio | 60 | 4.2% |
| Georgia | 59 | 4.2% |
| North Carolina | 56 | 3.9% |
| Illinois | 46 | 3.2% |
| Other states and territories | 609 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 937 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 937 | 65.9% |
| TV | 284 | 20.0% |
| Internet | 176 | 12.4% |
| Radio | 13 | 0.9% |
| Accessibility | 6 | 0.4% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
937 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 549 | 58.6% |
| Billing | 190 | 20.3% |
| Equipment | 59 | 6.3% |
| Availability (including rural call completion) | 56 | 6.0% |
| Number Portability (keeping your number if you change providers) | 38 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 10 | 1.1% |
| Privacy | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
284 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 218 | 76.8% |
| Availability | 40 | 14.1% |
| Billing | 19 | 6.7% |
| Loud Commercials | 3 | 1.1% |
| Interference | 2 | 0.7% |
| Equipment | 1 | 0.4% |
| Privacy | 1 | 0.4% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Internet complaints
176 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 53.4% |
| Availability | 42 | 23.9% |
| Speed | 16 | 9.1% |
| Interference | 12 | 6.8% |
| Equipment | 7 | 4.0% |
| Privacy | 5 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 549 complaints relating to unwanted calls on this date, representing 38.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-1606 | 16 | 2.9% |
| (877) 419-6664 | 10 | 1.8% |
| (855) 909-0914 | 7 | 1.3% |
| (855) 909-0804 | 4 | 0.7% |
| (833) 510-1107 | 3 | 0.5% |
| (866) 878-6251 | 3 | 0.5% |
| (800) 436-5244 | 2 | 0.4% |
| (833) 908-7524 | 2 | 0.4% |
| (844) 589-0917 | 2 | 0.4% |
| (855) 768-8331 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 959-1606 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.