FCC Consumer Complaints – 13 February 2026
Introduction
On Friday, 13 February 2026, 1074 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1421 complaints recorded the day before. The complaints came from 51 states and territories, with Texas reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 447 complaints.
Key statistics
- Total complaints
- 1074
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- Texas (104)
Where the complaints came from
Reports recorded on 13 February 2026 show 1074 complaints originating from 703 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 104 | 9.7% |
| California | 97 | 9.0% |
| Florida | 83 | 7.7% |
| New York | 67 | 6.2% |
| Washington | 54 | 5.0% |
| Ohio | 45 | 4.2% |
| Tennessee | 45 | 4.2% |
| Illinois | 44 | 4.1% |
| Arizona | 39 | 3.6% |
| New Jersey | 36 | 3.4% |
| Other states and territories | 460 | 42.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 771 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 771 | 71.8% |
| Internet | 144 | 13.4% |
| TV | 137 | 12.8% |
| Radio | 12 | 1.1% |
| Emergency | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
771 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 58.0% |
| Billing | 144 | 18.7% |
| Availability (including rural call completion) | 55 | 7.1% |
| Equipment | 54 | 7.0% |
| Number Portability (keeping your number if you change providers) | 30 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.1% |
| Interference (including signal jammers) | 13 | 1.7% |
| Privacy | 6 | 0.8% |
| Junk Faxes | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
144 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 45.1% |
| Availability | 35 | 24.3% |
| Interference | 16 | 11.1% |
| Equipment | 13 | 9.0% |
| Speed | 9 | 6.3% |
| Privacy | 6 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
137 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 104 | 75.9% |
| Availability | 14 | 10.2% |
| Billing | 12 | 8.8% |
| Interference | 3 | 2.2% |
| Equipment | 2 | 1.5% |
| Loud Commercials | 2 | 1.5% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
447 complaints relating to unwanted calls were recorded on this date, accounting for 41.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 959-1606 | 10 | 2.2% |
| (877) 419-6664 | 10 | 2.2% |
| (855) 909-0914 | 6 | 1.3% |
| (315) 215-8113 | 3 | 0.7% |
| (315) 215-8127 | 3 | 0.7% |
| (855) 768-8331 | 3 | 0.7% |
| (934) 226-1926 | 3 | 0.7% |
| (315) 215-8020 | 2 | 0.4% |
| (315) 215-8092 | 2 | 0.4% |
| (315) 215-8097 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.