FCC Consumer Complaints – 14 February 2026
Introduction
On 14 February 2026, the Federal Communications Commission recorded 584 consumer complaints relating to telecommunications services, this was lower than the 1074 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 584
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (217)
- Most reported state/territory
- California (80)
Where the complaints came from
The 584 complaints recorded on 14 February 2026 originated from 418 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 13.7% |
| Texas | 49 | 8.4% |
| Florida | 44 | 7.5% |
| Washington | 38 | 6.5% |
| New York | 30 | 5.1% |
| Illinois | 26 | 4.5% |
| North Carolina | 22 | 3.8% |
| Colorado | 20 | 3.4% |
| Georgia | 19 | 3.3% |
| Michigan | 19 | 3.3% |
| Other states and territories | 237 | 40.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 414 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 414 | 70.9% |
| Internet | 102 | 17.5% |
| TV | 48 | 8.2% |
| Radio | 11 | 1.9% |
| Emergency | 6 | 1.0% |
| Accessibility | 3 | 0.5% |
Phone complaints
414 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 217 | 52.4% |
| Billing | 93 | 22.5% |
| Availability (including rural call completion) | 26 | 6.3% |
| Number Portability (keeping your number if you change providers) | 26 | 6.3% |
| Equipment | 24 | 5.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.1% |
| Privacy | 6 | 1.4% |
| Interference (including signal jammers) | 5 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
102 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 58.8% |
| Availability | 21 | 20.6% |
| Speed | 7 | 6.9% |
| Interference | 6 | 5.9% |
| Privacy | 5 | 4.9% |
| Equipment | 3 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 29 | 60.4% |
| Availability | 10 | 20.8% |
| Billing | 6 | 12.5% |
| Interference | 2 | 4.2% |
| Loud Commercials | 1 | 2.1% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 217 complaints relating to unwanted calls were recorded on this date, representing 37.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0914 | 10 | 4.6% |
| (866) 959-1606 | 8 | 3.7% |
| (866) 959-1033 | 4 | 1.8% |
| (877) 419-6664 | 4 | 1.8% |
| (888) 530-6830 | 3 | 1.4% |
| (202) 769-2039 | 1 | 0.5% |
| (205) 686-6121 | 1 | 0.5% |
| (213) 619-1475 | 1 | 0.5% |
| (215) 222-3411 | 1 | 0.5% |
| (229) 414-6960 | 1 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0914 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.