FCC Consumer Complaints – 25 February 2026
Introduction
A total of 1142 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 25 February 2026, this represented an increase from the 1122 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1142
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (435)
- Most reported state/territory
- California (145)
Where the complaints came from
Reports recorded on 25 February 2026 show 1142 complaints originating from 776 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 12.7% |
| Florida | 108 | 9.5% |
| Texas | 82 | 7.2% |
| New York | 67 | 5.9% |
| Pennsylvania | 50 | 4.4% |
| Illinois | 42 | 3.7% |
| Ohio | 42 | 3.7% |
| Arizona | 41 | 3.6% |
| New Jersey | 39 | 3.4% |
| Georgia | 37 | 3.2% |
| Other states and territories | 489 | 42.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 98 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 842 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 842 | 73.7% |
| Internet | 179 | 15.7% |
| TV | 95 | 8.3% |
| Radio | 19 | 1.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
842 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 435 | 51.7% |
| Billing | 185 | 22.0% |
| Equipment | 68 | 8.1% |
| Availability (including rural call completion) | 63 | 7.5% |
| Number Portability (keeping your number if you change providers) | 42 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 16 | 1.9% |
| Junk Faxes | 10 | 1.2% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 7 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
179 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 47.5% |
| Availability | 45 | 25.1% |
| Interference | 14 | 7.8% |
| Speed | 14 | 7.8% |
| Equipment | 13 | 7.3% |
| Privacy | 8 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
95 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 62 | 65.3% |
| Billing | 17 | 17.9% |
| Loud Commercials | 7 | 7.4% |
| Availability | 6 | 6.3% |
| Equipment | 2 | 2.1% |
| Interference | 1 | 1.1% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 435 complaints relating to unwanted calls on this date, representing 38.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 588-3819 | 8 | 1.8% |
| (866) 959-1689 | 6 | 1.4% |
| (315) 205-9116 | 3 | 0.7% |
| (833) 588-3775 | 3 | 0.7% |
| (855) 909-0816 | 3 | 0.7% |
| (202) 988-9177 | 2 | 0.5% |
| (315) 541-2427 | 2 | 0.5% |
| (408) 227-0394 | 2 | 0.5% |
| (585) 767-6107 | 2 | 0.5% |
| (707) 607-0819 | 2 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 588-3819 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.