FCC Consumer Complaints – 28 February 2026
Introduction
On 28 February 2026, 600 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1095 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 600
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (187)
- Most reported state/territory
- California (78)
Where the complaints came from
A total of 600 complaints were recorded on 28 February 2026, with reports originating from 445 cities in 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 78 | 13.0% |
| Florida | 56 | 9.3% |
| New York | 50 | 8.3% |
| Texas | 36 | 6.0% |
| Pennsylvania | 28 | 4.7% |
| Illinois | 24 | 4.0% |
| Arizona | 23 | 3.8% |
| North Carolina | 22 | 3.7% |
| Washington | 22 | 3.7% |
| Georgia | 21 | 3.5% |
| Other states and territories | 240 | 40.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 451 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 451 | 75.2% |
| Internet | 92 | 15.3% |
| TV | 31 | 5.2% |
| Radio | 16 | 2.7% |
| Emergency | 9 | 1.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
451 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 187 | 41.5% |
| Billing | 110 | 24.4% |
| Availability (including rural call completion) | 48 | 10.6% |
| Equipment | 47 | 10.4% |
| Number Portability (keeping your number if you change providers) | 27 | 6.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.9% |
| Privacy | 10 | 2.2% |
| Slamming (change of your carrier without permission) | 5 | 1.1% |
| Interference (including signal jammers) | 4 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
92 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 44.6% |
| Availability | 21 | 22.8% |
| Equipment | 12 | 13.0% |
| Interference | 10 | 10.9% |
| Privacy | 4 | 4.3% |
| Speed | 4 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 41.9% |
| Billing | 8 | 25.8% |
| Loud Commercials | 4 | 12.9% |
| Indecency | 3 | 9.7% |
| Equipment | 2 | 6.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.