FCC Consumer Complaints – 23 February 2026
Introduction
On 23 February 2026, 936 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 439 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 936
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (358)
- Most reported state/territory
- California (111)
Where the complaints came from
Across 618 cities in 53 states and territories, a total of 936 complaints were recorded on 23 February 2026. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.9% |
| New York | 95 | 10.1% |
| Texas | 87 | 9.3% |
| Florida | 80 | 8.5% |
| Illinois | 38 | 4.1% |
| Georgia | 37 | 4.0% |
| Pennsylvania | 36 | 3.8% |
| Virginia | 28 | 3.0% |
| North Carolina | 25 | 2.7% |
| South Carolina | 24 | 2.6% |
| Other states and territories | 375 | 40.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 75.7% |
| Internet | 163 | 17.4% |
| TV | 41 | 4.4% |
| Radio | 17 | 1.8% |
| Emergency | 5 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
709 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 358 | 50.5% |
| Billing | 163 | 23.0% |
| Availability (including rural call completion) | 57 | 8.0% |
| Equipment | 56 | 7.9% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.7% |
| Number Portability (keeping your number if you change providers) | 26 | 3.7% |
| Interference (including signal jammers) | 10 | 1.4% |
| Privacy | 8 | 1.1% |
| Junk Faxes | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 54.0% |
| Availability | 35 | 21.5% |
| Interference | 16 | 9.8% |
| Equipment | 8 | 4.9% |
| Privacy | 8 | 4.9% |
| Speed | 8 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 4.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 39.0% |
| Availability | 14 | 34.1% |
| Indecency | 8 | 19.5% |
| Loud Commercials | 3 | 7.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 358 complaints relating to unwanted calls on this date, representing 38.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0816 | 15 | 4.2% |
| (866) 959-1526 | 7 | 2.0% |
| (877) 419-6664 | 5 | 1.4% |
| (855) 703-2749 | 4 | 1.1% |
| (888) 530-6830 | 4 | 1.1% |
| (585) 767-6102 | 2 | 0.6% |
| (855) 615-3278 | 2 | 0.6% |
| (866) 227-7796 | 2 | 0.6% |
| (866) 878-6251 | 2 | 0.6% |
| (866) 959-1033 | 2 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0816 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.