FCC Consumer Complaints – 16 March 2026
Introduction
A total of 1132 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 16 March 2026, this was higher than the 538 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1132
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (381)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 1132 complaints were recorded on 16 March 2026, with reports originating from 764 cities in 53 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 9.2% |
| Florida | 88 | 7.8% |
| Texas | 86 | 7.6% |
| North Carolina | 50 | 4.4% |
| Georgia | 48 | 4.2% |
| New York | 46 | 4.1% |
| Illinois | 45 | 4.0% |
| Washington | 42 | 3.7% |
| Pennsylvania | 39 | 3.4% |
| Ohio | 38 | 3.4% |
| Other states and territories | 546 | 48.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 799 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 70.6% |
| Internet | 194 | 17.1% |
| TV | 118 | 10.4% |
| Radio | 14 | 1.2% |
| Emergency | 6 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
799 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 381 | 47.7% |
| Billing | 166 | 20.8% |
| Availability (including rural call completion) | 99 | 12.4% |
| Equipment | 63 | 7.9% |
| Number Portability (keeping your number if you change providers) | 32 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 27 | 3.4% |
| Privacy | 16 | 2.0% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
194 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 46.4% |
| Availability | 49 | 25.3% |
| Interference | 19 | 9.8% |
| Speed | 18 | 9.3% |
| Equipment | 12 | 6.2% |
| Privacy | 6 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
118 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 61.0% |
| Billing | 18 | 15.3% |
| Indecency | 8 | 6.8% |
| Interference | 6 | 5.1% |
| Loud Commercials | 5 | 4.2% |
| Privacy | 3 | 2.5% |
| Equipment | 2 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 381 complaints relating to unwanted calls on this date, representing 33.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 909-0815 | 9 | 2.4% |
| (315) 215-8040 | 5 | 1.3% |
| (877) 578-4104 | 5 | 1.3% |
| (855) 357-2070 | 4 | 1.0% |
| (315) 215-8020 | 3 | 0.8% |
| (607) 249-9000 | 3 | 0.8% |
| (855) 357-2016 | 3 | 0.8% |
| (888) 984-9004 | 2 | 0.5% |
| (201) 357-8720 | 1 | 0.3% |
| (201) 834-3189 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 909-0815 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.