FCC Consumer Complaints – 25 March 2026
Introduction
A total of 1140 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 March 2026, complaint volume fell from 1175 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1140
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (483)
- Most reported state/territory
- California (120)
Where the complaints came from
The 1140 complaints recorded on 25 March 2026 were submitted from 743 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.5% |
| Texas | 104 | 9.1% |
| Florida | 89 | 7.8% |
| Illinois | 58 | 5.1% |
| New York | 56 | 4.9% |
| Pennsylvania | 51 | 4.5% |
| Colorado | 46 | 4.0% |
| Virginia | 43 | 3.8% |
| Georgia | 39 | 3.4% |
| Michigan | 36 | 3.2% |
| Other states and territories | 498 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 869 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 869 | 76.2% |
| Internet | 187 | 16.4% |
| TV | 63 | 5.5% |
| Radio | 9 | 0.8% |
| Emergency | 7 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
869 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 483 | 55.6% |
| Billing | 179 | 20.6% |
| Equipment | 68 | 7.8% |
| Availability (including rural call completion) | 66 | 7.6% |
| Number Portability (keeping your number if you change providers) | 30 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.5% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
187 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 46.5% |
| Availability | 52 | 27.8% |
| Speed | 17 | 9.1% |
| Interference | 12 | 6.4% |
| Privacy | 11 | 5.9% |
| Equipment | 8 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 50.8% |
| Billing | 23 | 36.5% |
| Indecency | 3 | 4.8% |
| Loud Commercials | 2 | 3.2% |
| Equipment | 1 | 1.6% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 483 complaints relating to unwanted calls on this date, representing 42.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 398-3898 | 8 | 1.7% |
| (866) 771-5844 | 4 | 0.8% |
| (888) 269-4978 | 4 | 0.8% |
| (855) 994-1953 | 3 | 0.6% |
| (877) 578-3476 | 3 | 0.6% |
| (855) 994-2142 | 2 | 0.4% |
| (866) 771-4516 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (877) 957-0465 | 2 | 0.4% |
| (201) 315-0087 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 398-3898 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.