FCC Consumer Complaints – 27 March 2026
Introduction
The Federal Communications Commission recorded 1151 consumer complaints on Friday, 27 March 2026 relating to telecommunications services, this represented a decline from the 1193 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1151
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (488)
- Most reported state/territory
- California (130)
Where the complaints came from
The 1151 complaints recorded on 27 March 2026 originated from 756 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 11.3% |
| Texas | 99 | 8.6% |
| Florida | 76 | 6.6% |
| New York | 56 | 4.9% |
| Colorado | 55 | 4.8% |
| Arizona | 54 | 4.7% |
| Illinois | 51 | 4.4% |
| Ohio | 45 | 3.9% |
| Pennsylvania | 39 | 3.4% |
| Georgia | 37 | 3.2% |
| Other states and territories | 509 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 877 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 877 | 76.2% |
| Internet | 197 | 17.1% |
| TV | 50 | 4.3% |
| Radio | 14 | 1.2% |
| Emergency | 5 | 0.4% |
| Accessibility | 4 | 0.3% |
| Request for Dispute Assistance | 4 | 0.3% |
Phone complaints
877 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 488 | 55.6% |
| Billing | 170 | 19.4% |
| Availability (including rural call completion) | 67 | 7.6% |
| Equipment | 58 | 6.6% |
| Number Portability (keeping your number if you change providers) | 37 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.2% |
| Interference (including signal jammers) | 16 | 1.8% |
| Privacy | 15 | 1.7% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
197 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 103 | 52.3% |
| Availability | 51 | 25.9% |
| Interference | 13 | 6.6% |
| Equipment | 10 | 5.1% |
| Privacy | 10 | 5.1% |
| Speed | 10 | 5.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 54.0% |
| Billing | 10 | 20.0% |
| Loud Commercials | 7 | 14.0% |
| Indecency | 4 | 8.0% |
| Interference | 2 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 488 complaints relating to unwanted calls were recorded on this date, representing 42.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 398-3898 | 13 | 2.7% |
| (888) 269-4978 | 9 | 1.8% |
| (877) 578-3476 | 5 | 1.0% |
| (585) 763-8145 | 4 | 0.8% |
| (833) 371-8520 | 4 | 0.8% |
| (301) 555-1212 | 2 | 0.4% |
| (407) 258-6595 | 2 | 0.4% |
| (502) 825-2517 | 2 | 0.4% |
| (855) 357-2016 | 2 | 0.4% |
| (877) 961-0315 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 398-3898 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.