FCC Consumer Complaints – 28 March 2026
Introduction
On Saturday, 28 March 2026, 606 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1151 complaints recorded the day before. Submissions were made from 50 states and territories, with California accounting for the highest number of complaints at 102. Billing recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 606
- States & territories reporting
- 50
- Most common issue
- Billing (175)
- Most reported state/territory
- California (102)
Where the complaints came from
Reports recorded on 28 March 2026 show 606 complaints originating from 449 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 16.8% |
| Texas | 47 | 7.8% |
| New York | 37 | 6.1% |
| Florida | 35 | 5.8% |
| North Carolina | 29 | 4.8% |
| Ohio | 24 | 4.0% |
| Colorado | 23 | 3.8% |
| Washington | 23 | 3.8% |
| Arizona | 21 | 3.5% |
| Pennsylvania | 18 | 3.0% |
| Other states and territories | 247 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 411 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 411 | 67.8% |
| Internet | 132 | 21.8% |
| TV | 37 | 6.1% |
| Radio | 16 | 2.6% |
| Emergency | 10 | 1.7% |
Phone complaints
411 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 173 | 42.1% |
| Billing | 112 | 27.3% |
| Availability (including rural call completion) | 41 | 10.0% |
| Equipment | 39 | 9.5% |
| Number Portability (keeping your number if you change providers) | 23 | 5.6% |
| Privacy | 11 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.9% |
| Interference (including signal jammers) | 3 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 43.2% |
| Availability | 34 | 25.8% |
| Interference | 17 | 12.9% |
| Equipment | 14 | 10.6% |
| Privacy | 5 | 3.8% |
| Speed | 5 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 59.5% |
| Billing | 5 | 13.5% |
| Equipment | 3 | 8.1% |
| Indecency | 3 | 8.1% |
| Interference | 2 | 5.4% |
| Loud Commercials | 2 | 5.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 173 complaints relating to unwanted calls were recorded on this date, representing 28.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 398-3898 | 8 | 4.6% |
| (888) 269-4978 | 7 | 4.0% |
| (585) 763-8145 | 3 | 1.7% |
| (203) 533-0368 | 2 | 1.2% |
| (866) 398-8398 | 2 | 1.2% |
| (877) 578-3476 | 2 | 1.2% |
| (202) 225-5836 | 1 | 0.6% |
| (202) 938-3362 | 1 | 0.6% |
| (202) 963-6827 | 1 | 0.6% |
| (202) 979-5806 | 1 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (866) 398-3898 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.