FCC Consumer Complaints – 29 March 2026
Introduction
On 29 March 2026, 391 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 606 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 391
- States & territories reporting
- 45
- Most common issue
- Billing (126)
- Most reported state/territory
- California (50)
Where the complaints came from
Across 321 cities in 45 states and territories, a total of 391 complaints were recorded on 29 March 2026. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 12.8% |
| Florida | 30 | 7.7% |
| Texas | 30 | 7.7% |
| New York | 21 | 5.4% |
| Pennsylvania | 19 | 4.9% |
| North Carolina | 18 | 4.6% |
| Illinois | 17 | 4.3% |
| Tennessee | 16 | 4.1% |
| New Jersey | 15 | 3.8% |
| Ohio | 15 | 3.8% |
| Other states and territories | 160 | 40.9% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 250 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 63.9% |
| Internet | 85 | 21.7% |
| TV | 39 | 10.0% |
| Radio | 16 | 4.1% |
| Emergency | 1 | 0.3% |
Phone complaints
250 complaints were recorded in this category, representing 63.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 34.0% |
| Unwanted Calls | 76 | 30.4% |
| Equipment | 35 | 14.0% |
| Availability (including rural call completion) | 29 | 11.6% |
| Number Portability (keeping your number if you change providers) | 8 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Privacy | 5 | 2.0% |
| Interference (including signal jammers) | 4 | 1.6% |
| Junk Faxes | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
85 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 38.8% |
| Availability | 24 | 28.2% |
| Equipment | 8 | 9.4% |
| Privacy | 8 | 9.4% |
| Interference | 6 | 7.1% |
| Speed | 6 | 7.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 51.3% |
| Billing | 8 | 20.5% |
| Indecency | 5 | 12.8% |
| Loud Commercials | 4 | 10.3% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.