FCC Consumer Complaints – 30 March 2026
Introduction
A total of 1031 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 March 2026, complaint volume increased from 391 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (400)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 680 cities in 49 states and territories, a total of 1031 complaints were recorded on 30 March 2026. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 12.1% |
| Florida | 109 | 10.6% |
| Texas | 89 | 8.6% |
| New York | 59 | 5.7% |
| Ohio | 43 | 4.2% |
| Pennsylvania | 39 | 3.8% |
| Georgia | 36 | 3.5% |
| Illinois | 32 | 3.1% |
| North Carolina | 31 | 3.0% |
| Arizona | 29 | 2.8% |
| Other states and territories | 437 | 42.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 781 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 781 | 75.8% |
| Internet | 158 | 15.3% |
| TV | 65 | 6.3% |
| Radio | 14 | 1.4% |
| Emergency | 8 | 0.8% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
781 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 400 | 51.2% |
| Billing | 184 | 23.6% |
| Availability (including rural call completion) | 62 | 7.9% |
| Equipment | 55 | 7.0% |
| Number Portability (keeping your number if you change providers) | 38 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 21 | 2.7% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 7 | 0.9% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 52.5% |
| Availability | 42 | 26.6% |
| Interference | 11 | 7.0% |
| Equipment | 10 | 6.3% |
| Privacy | 6 | 3.8% |
| Speed | 6 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 38.5% |
| Availability | 22 | 33.8% |
| Loud Commercials | 6 | 9.2% |
| Equipment | 4 | 6.2% |
| Indecency | 4 | 6.2% |
| Interference | 4 | 6.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
400 complaints relating to unwanted calls were recorded on this date, accounting for 38.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 12 | 3.0% |
| (585) 763-8145 | 7 | 1.8% |
| (866) 398-3898 | 5 | 1.3% |
| (866) 771-5844 | 4 | 1.0% |
| (877) 578-3476 | 3 | 0.8% |
| (434) 542-0322 | 2 | 0.5% |
| (585) 552-7560 | 2 | 0.5% |
| (607) 294-9001 | 2 | 0.5% |
| (833) 727-4244 | 2 | 0.5% |
| (877) 961-0315 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.