FCC Consumer Complaints – 31 March 2026
Introduction
The Federal Communications Commission recorded 1177 consumer complaints on Tuesday, 31 March 2026 relating to telecommunications services, this was higher than the 1031 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1177
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (457)
- Most reported state/territory
- California (148)
Where the complaints came from
The 1177 complaints recorded on 31 March 2026 originated from 797 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.6% |
| Texas | 104 | 8.8% |
| Florida | 95 | 8.1% |
| New York | 56 | 4.8% |
| Illinois | 49 | 4.2% |
| Pennsylvania | 47 | 4.0% |
| Georgia | 41 | 3.5% |
| North Carolina | 41 | 3.5% |
| Arizona | 39 | 3.3% |
| Colorado | 37 | 3.1% |
| Other states and territories | 518 | 44.0% |
Location highlight
Complaints in California were reported across 88 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 901 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 901 | 76.6% |
| Internet | 198 | 16.8% |
| TV | 54 | 4.6% |
| Radio | 15 | 1.3% |
| Emergency | 6 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
901 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 457 | 50.7% |
| Billing | 202 | 22.4% |
| Availability (including rural call completion) | 79 | 8.8% |
| Equipment | 64 | 7.1% |
| Number Portability (keeping your number if you change providers) | 38 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 28 | 3.1% |
| Privacy | 13 | 1.4% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
198 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 105 | 53.0% |
| Availability | 47 | 23.7% |
| Interference | 13 | 6.6% |
| Speed | 13 | 6.6% |
| Equipment | 11 | 5.6% |
| Privacy | 9 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 50.0% |
| Billing | 16 | 29.6% |
| Loud Commercials | 8 | 14.8% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 457 complaints relating to unwanted calls were recorded on this date, representing 38.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 15 | 3.3% |
| (866) 398-3898 | 11 | 2.4% |
| (585) 763-8145 | 8 | 1.8% |
| (866) 771-5844 | 5 | 1.1% |
| (252) 680-8366 | 2 | 0.4% |
| (877) 961-0315 | 2 | 0.4% |
| (949) 787-0839 | 2 | 0.4% |
| (201) 551-7715 | 1 | 0.2% |
| (202) 321-4419 | 1 | 0.2% |
| (202) 567-6245 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.