FCC Consumer Complaints – 1 April 2026
Introduction
The Federal Communications Commission recorded 1147 consumer complaints on 1 April 2026 relating to telecommunications services, complaint volume fell from 1177 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1147
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (484)
- Most reported state/territory
- California (135)
Where the complaints came from
On 1 April 2026, the 1147 complaints recorded by the Federal Communications Commission were reported from 754 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 11.8% |
| Texas | 101 | 8.8% |
| Florida | 82 | 7.1% |
| New York | 62 | 5.4% |
| Washington | 55 | 4.8% |
| Pennsylvania | 52 | 4.5% |
| Michigan | 39 | 3.4% |
| Georgia | 37 | 3.2% |
| New Jersey | 37 | 3.2% |
| Colorado | 36 | 3.1% |
| Other states and territories | 510 | 44.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 868 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 868 | 75.7% |
| Internet | 195 | 17.0% |
| TV | 65 | 5.7% |
| Emergency | 9 | 0.8% |
| Radio | 8 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
868 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 484 | 55.8% |
| Billing | 204 | 23.5% |
| Availability (including rural call completion) | 57 | 6.6% |
| Equipment | 50 | 5.8% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.0% |
| Privacy | 12 | 1.4% |
| Interference (including signal jammers) | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
195 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 101 | 51.8% |
| Availability | 46 | 23.6% |
| Equipment | 16 | 8.2% |
| Speed | 13 | 6.7% |
| Privacy | 11 | 5.6% |
| Interference | 8 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 52.3% |
| Billing | 19 | 29.2% |
| Loud Commercials | 5 | 7.7% |
| Equipment | 3 | 4.6% |
| Indecency | 2 | 3.1% |
| Interference | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
484 complaints relating to unwanted calls were recorded on this date, accounting for 42.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 14 | 2.9% |
| (585) 763-8145 | 13 | 2.7% |
| (844) 515-1201 | 4 | 0.8% |
| (866) 398-3898 | 4 | 0.8% |
| (866) 771-5844 | 4 | 0.8% |
| (877) 578-3533 | 3 | 0.6% |
| (585) 552-7560 | 2 | 0.4% |
| (844) 487-9799 | 2 | 0.4% |
| (855) 994-1841 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.