FCC Consumer Complaints – April 2026
Introduction
The Federal Communications Commission recorded 29148 consumer complaints in April 2026 relating to telecommunications services, this represented a decline from the 29665 complaints recorded the previous month. Reports were received from 56 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 29148
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 56
- Government shutdown days
- 30
- Most common issue
- Unwanted Calls (10736)
- Most reported state/territory
- California (3381)
Daily complaint activity
All 30 days in this month fell within a government shutdown period, so daily complaint volumes may not be comparable with normal reporting periods.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
Across 5893 cities in 56 states and territories, a total of 29148 complaints were recorded in April 2026. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 195 of the 202 complaints recorded.
The table below summarises the number of complaints reported in each state and territory during the month, ordered by total reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 3381 | 11.6% |
| Florida | 2894 | 9.9% |
| Texas | 2531 | 8.7% |
| New York | 1642 | 5.6% |
| Pennsylvania | 1179 | 4.0% |
| Colorado | 1140 | 3.9% |
| Illinois | 1023 | 3.5% |
| North Carolina | 982 | 3.4% |
| Georgia | 945 | 3.2% |
| Ohio | 886 | 3.0% |
| Other states and territories | 12531 | 43.0% |
Location highlight
Complaint activity in District of Columbia was almost entirely concentrated in Washington.
What the complaints were about
The complaints recorded during the month fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 21641 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 21641 | 74.2% |
| Internet | 4799 | 16.5% |
| TV | 2042 | 7.0% |
| Radio | 397 | 1.4% |
| Emergency | 150 | 0.5% |
| Accessibility | 91 | 0.3% |
| Request for Dispute Assistance | 28 | 0.1% |
Phone complaints
21641 complaints were recorded in this category during the month, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 10736 | 49.6% |
| Billing | 5050 | 23.3% |
| Availability (including rural call completion) | 1671 | 7.7% |
| Equipment | 1541 | 7.1% |
| Number Portability (keeping your number if you change providers) | 947 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 573 | 2.6% |
| Privacy | 356 | 1.6% |
| Junk Faxes | 327 | 1.5% |
| Interference (including signal jammers) | 315 | 1.5% |
| Slamming (change of your carrier without permission) | 81 | 0.4% |
| Rural Call Completion | 25 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
4799 complaints were recorded in this category during the month, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 2297 | 47.9% |
| Availability | 1032 | 21.5% |
| Interference | 483 | 10.1% |
| Equipment | 404 | 8.4% |
| Speed | 342 | 7.1% |
| Privacy | 241 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
2042 complaints were recorded in this category during the month, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 806 | 39.5% |
| Indecency | 481 | 23.6% |
| Billing | 426 | 20.9% |
| Loud Commercials | 147 | 7.2% |
| Interference | 74 | 3.6% |
| Equipment | 71 | 3.5% |
| Privacy | 32 | 1.6% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Radio complaints
397 complaints were recorded in this category during the month, representing 1.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 122 | 30.7% |
| Pirate Radio | 97 | 24.4% |
| Availability | 69 | 17.4% |
| Indecency | 63 | 15.9% |
| Equipment | 22 | 5.5% |
| Commercials/Promotions | 9 | 2.3% |
| Billing | 7 | 1.8% |
The remaining complaints in this category were spread across several issues, including Interference, Pirate Radio and Availability.
Emergency complaints
150 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 78 | 52.0% |
| Phone | 30 | 20.0% |
| Other | 23 | 15.3% |
| Tower | 19 | 12.7% |
Interference and Phone were the main issues reported in this category, while other issues were less common.
Accessibility complaints
91 complaints were recorded in this category during the month, representing 0.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 31 | 34.1% |
| Telecommunications Relay Service (TRS) | 17 | 18.7% |
| Closed Captioning over the Internet | 15 | 16.5% |
| Video Description | 12 | 13.2% |
| Emergency Information on TV | 5 | 5.5% |
| Hearing Aid Compatibility of Wireless Phones | 1 | 1.1% |
The remaining complaints in this category were spread across several issues, including Closed Captioning on TV, Telecommunications Relay Service (TRS) and Closed Captioning over the Internet.
Unwanted calls
There were 10736 complaints relating to unwanted calls on this date, representing 36.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 10 | 0.1% |
| (916) 322-3350 | 4 | 0.0% |
| (916) 518-3100 | 4 | 0.0% |
| (202) 970-9247 | 3 | 0.0% |
| (205) 476-0031 | 3 | 0.0% |
| (208) 448-9278 | 3 | 0.0% |
| (214) 226-9139 | 3 | 0.0% |
| (223) 365-2679 | 3 | 0.0% |
| (313) 487-9813 | 3 | 0.0% |
| (409) 799-8862 | 3 | 0.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 127 | 1.2% |
| (888) 560-9704 | 51 | 0.5% |
| (855) 357-2024 | 33 | 0.3% |
| (877) 578-3842 | 29 | 0.3% |
| (844) 515-1201 | 27 | 0.3% |
| (855) 883-0403 | 25 | 0.2% |
| (877) 578-2110 | 25 | 0.2% |
| (877) 372-0925 | 23 | 0.2% |
| (866) 771-6698 | 22 | 0.2% |
| (217) 438-0791 | 21 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 stood out as the most frequently reported business contact number.
- (888) 269-4978 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.