FCC Consumer Complaints – 6 April 2026
Introduction
The Federal Communications Commission recorded 1109 consumer complaints on Monday, 6 April 2026 relating to telecommunications services, this represented an increase from the 412 complaints recorded the previous day. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1109
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (400)
- Most reported state/territory
- Florida (192)
Where the complaints came from
The 1109 complaints recorded on 6 April 2026 originated from 660 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Florida, where Miami beach accounted for 118 of the 192 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 192 | 17.3% |
| California | 103 | 9.3% |
| Texas | 95 | 8.6% |
| New York | 59 | 5.3% |
| Colorado | 44 | 4.0% |
| Pennsylvania | 37 | 3.3% |
| Massachusetts | 35 | 3.2% |
| Virginia | 35 | 3.2% |
| Ohio | 34 | 3.1% |
| Arizona | 32 | 2.9% |
| Other states and territories | 443 | 39.9% |
Location highlights
- A large share of complaints in Florida originated from Miami beach, which accounted for most reports within the state.
- Complaints in California were reported across 68 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 863 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 863 | 77.8% |
| Internet | 166 | 15.0% |
| TV | 69 | 6.2% |
| Emergency | 5 | 0.5% |
| Radio | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
863 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 400 | 46.3% |
| Billing | 162 | 18.8% |
| Junk Faxes | 123 | 14.3% |
| Availability (including rural call completion) | 68 | 7.9% |
| Equipment | 47 | 5.4% |
| Number Portability (keeping your number if you change providers) | 28 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.1% |
| Privacy | 11 | 1.3% |
| Interference (including signal jammers) | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Junk Faxes and Availability (including rural call completion).
Internet complaints
166 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 51.2% |
| Availability | 41 | 24.7% |
| Interference | 13 | 7.8% |
| Speed | 12 | 7.2% |
| Equipment | 8 | 4.8% |
| Privacy | 7 | 4.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 50.7% |
| Billing | 19 | 27.5% |
| Loud Commercials | 6 | 8.7% |
| Indecency | 4 | 5.8% |
| Privacy | 3 | 4.3% |
| Interference | 2 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 400 complaints relating to unwanted calls were recorded on this date, representing 36.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 11 | 2.8% |
| (888) 560-9704 | 5 | 1.3% |
| (877) 961-0315 | 4 | 1.0% |
| (877) 578-3842 | 3 | 0.8% |
| (844) 515-1201 | 2 | 0.5% |
| (866) 771-5844 | 2 | 0.5% |
| (202) 780-3751 | 1 | 0.3% |
| (202) 893-7397 | 1 | 0.3% |
| (203) 348-6752 | 1 | 0.3% |
| (203) 717-9110 | 1 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.