FCC Consumer Complaints – 5 April 2026
Introduction
On Sunday, 5 April 2026, 412 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 526 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Billing were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 412
- States & territories reporting
- 48
- Most common issue
- Billing (113)
- Most reported state/territory
- California (55)
Where the complaints came from
The 412 complaints recorded on 5 April 2026 were submitted from 302 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 13.3% |
| Texas | 37 | 9.0% |
| Florida | 30 | 7.3% |
| Maryland | 26 | 6.3% |
| New York | 23 | 5.6% |
| Virginia | 16 | 3.9% |
| Ohio | 14 | 3.4% |
| Pennsylvania | 13 | 3.2% |
| Washington | 13 | 3.2% |
| Arizona | 12 | 2.9% |
| Other states and territories | 173 | 42.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 254 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 254 | 61.7% |
| Internet | 92 | 22.3% |
| TV | 46 | 11.2% |
| Radio | 12 | 2.9% |
| Emergency | 6 | 1.5% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
254 complaints were recorded in this category, representing 61.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 96 | 37.8% |
| Billing | 63 | 24.8% |
| Equipment | 31 | 12.2% |
| Availability (including rural call completion) | 30 | 11.8% |
| Number Portability (keeping your number if you change providers) | 14 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.8% |
| Interference (including signal jammers) | 6 | 2.4% |
| Privacy | 5 | 2.0% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
92 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 44.6% |
| Availability | 25 | 27.2% |
| Interference | 8 | 8.7% |
| Equipment | 7 | 7.6% |
| Speed | 6 | 6.5% |
| Privacy | 5 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 45.7% |
| Billing | 9 | 19.6% |
| Indecency | 9 | 19.6% |
| Loud Commercials | 5 | 10.9% |
| Privacy | 2 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 96 complaints relating to unwanted calls were recorded on this date, representing 23.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 7 | 7.3% |
| (202) 439-9182 | 1 | 1.0% |
| (202) 738-4587 | 1 | 1.0% |
| (205) 751-9776 | 1 | 1.0% |
| (210) 759-7580 | 1 | 1.0% |
| (217) 834-9303 | 1 | 1.0% |
| (217) 834-9346 | 1 | 1.0% |
| (239) 699-2941 | 1 | 1.0% |
| (267) 320-7405 | 1 | 1.0% |
| (301) 612-3884 | 1 | 1.0% |
Key patterns
- Mortgage Loans Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.