FCC Consumer Complaints – 4 April 2026
Introduction
A total of 526 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 April 2026, this represented a decline from the 1126 complaints recorded the previous day. Submissions were made from 49 states and territories, with California accounting for the highest number of complaints at 85. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 526
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (170)
- Most reported state/territory
- California (85)
Where the complaints came from
Across 383 cities in 49 states and territories, a total of 526 complaints were recorded on 4 April 2026. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 16.2% |
| Texas | 32 | 6.1% |
| Florida | 30 | 5.7% |
| New York | 25 | 4.8% |
| North Carolina | 24 | 4.6% |
| Colorado | 22 | 4.2% |
| Illinois | 21 | 4.0% |
| Arizona | 20 | 3.8% |
| Ohio | 19 | 3.6% |
| Pennsylvania | 18 | 3.4% |
| Other states and territories | 229 | 43.5% |
Location highlight
Complaints in California were reported across 55 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 355 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 355 | 67.5% |
| Internet | 116 | 22.1% |
| TV | 36 | 6.8% |
| Radio | 15 | 2.9% |
| Emergency | 3 | 0.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
355 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 170 | 47.9% |
| Billing | 83 | 23.4% |
| Availability (including rural call completion) | 35 | 9.9% |
| Equipment | 33 | 9.3% |
| Number Portability (keeping your number if you change providers) | 18 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Interference (including signal jammers) | 5 | 1.4% |
| Privacy | 3 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
116 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 44.0% |
| Availability | 31 | 26.7% |
| Interference | 11 | 9.5% |
| Speed | 10 | 8.6% |
| Equipment | 8 | 6.9% |
| Privacy | 5 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 44.4% |
| Loud Commercials | 9 | 25.0% |
| Billing | 5 | 13.9% |
| Equipment | 3 | 8.3% |
| Indecency | 2 | 5.6% |
| Interference | 1 | 2.8% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
170 complaints relating to unwanted calls were recorded on this date, accounting for 32.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 6 | 3.5% |
| (888) 560-9704 | 5 | 2.9% |
| (217) 438-0791 | 4 | 2.4% |
| (844) 515-1201 | 3 | 1.8% |
| (910) 216-9230 | 2 | 1.2% |
| (209) 253-7536 | 1 | 0.6% |
| (217) 301-1366 | 1 | 0.6% |
| (217) 409-2722 | 1 | 0.6% |
| (217) 595-9487 | 1 | 0.6% |
| (217) 834-9347 | 1 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.