FCC Consumer Complaints – 3 April 2026
Introduction
On Friday, 3 April 2026, the Federal Communications Commission recorded 1126 consumer complaints relating to telecommunications services, complaint volume fell from 1133 complaints the previous day. The complaints came from 51 states and territories, with Florida reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1126
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (426)
- Most reported state/territory
- Florida (199)
Where the complaints came from
Reports recorded on 3 April 2026 show 1126 complaints originating from 719 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 199 | 17.7% |
| California | 117 | 10.4% |
| Texas | 90 | 8.0% |
| New York | 54 | 4.8% |
| Washington | 50 | 4.4% |
| Pennsylvania | 41 | 3.6% |
| North Carolina | 39 | 3.5% |
| Illinois | 37 | 3.3% |
| Michigan | 36 | 3.2% |
| New Jersey | 33 | 2.9% |
| Other states and territories | 429 | 38.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 879 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 879 | 78.1% |
| Internet | 168 | 14.9% |
| TV | 56 | 5.0% |
| Radio | 17 | 1.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
879 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 426 | 48.5% |
| Billing | 166 | 18.9% |
| Junk Faxes | 106 | 12.1% |
| Availability (including rural call completion) | 60 | 6.8% |
| Equipment | 46 | 5.2% |
| Number Portability (keeping your number if you change providers) | 31 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.0% |
| Privacy | 12 | 1.4% |
| Interference (including signal jammers) | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Junk Faxes and Availability (including rural call completion).
Internet complaints
168 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 55.4% |
| Availability | 35 | 20.8% |
| Speed | 15 | 8.9% |
| Equipment | 13 | 7.7% |
| Interference | 10 | 6.0% |
| Privacy | 2 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 46.4% |
| Billing | 13 | 23.2% |
| Indecency | 7 | 12.5% |
| Interference | 4 | 7.1% |
| Loud Commercials | 4 | 7.1% |
| Privacy | 2 | 3.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 426 complaints relating to unwanted calls were recorded on this date, representing 37.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 515-1201 | 7 | 1.6% |
| (217) 283-1966 | 5 | 1.2% |
| (217) 438-0791 | 5 | 1.2% |
| (888) 269-4978 | 5 | 1.2% |
| (855) 357-2016 | 4 | 0.9% |
| (888) 560-9704 | 4 | 0.9% |
| (866) 398-3898 | 3 | 0.7% |
| (659) 867-8373 | 2 | 0.5% |
| (855) 994-1841 | 2 | 0.5% |
| (855) 994-2141 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 515-1201 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.