FCC Consumer Complaints – 2 April 2026
Introduction
A total of 1133 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 April 2026, complaint volume fell from 1147 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1133
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (462)
- Most reported state/territory
- California (145)
Where the complaints came from
Reports recorded on 2 April 2026 show 1133 complaints originating from 766 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 12.8% |
| Texas | 102 | 9.0% |
| Florida | 87 | 7.7% |
| New York | 55 | 4.9% |
| Pennsylvania | 52 | 4.6% |
| Colorado | 40 | 3.5% |
| North Carolina | 39 | 3.4% |
| Arizona | 38 | 3.4% |
| Ohio | 37 | 3.3% |
| Illinois | 36 | 3.2% |
| Other states and territories | 499 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 881 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 881 | 77.8% |
| Internet | 159 | 14.0% |
| TV | 66 | 5.8% |
| Radio | 16 | 1.4% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.4% |
Phone complaints
881 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 462 | 52.4% |
| Billing | 196 | 22.2% |
| Availability (including rural call completion) | 70 | 7.9% |
| Equipment | 54 | 6.1% |
| Number Portability (keeping your number if you change providers) | 38 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 27 | 3.1% |
| Privacy | 12 | 1.4% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
159 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 49.7% |
| Availability | 49 | 30.8% |
| Speed | 11 | 6.9% |
| Equipment | 8 | 5.0% |
| Interference | 6 | 3.8% |
| Privacy | 6 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 59.1% |
| Billing | 13 | 19.7% |
| Indecency | 4 | 6.1% |
| Interference | 4 | 6.1% |
| Loud Commercials | 3 | 4.5% |
| Equipment | 2 | 3.0% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 462 complaints relating to unwanted calls on this date, representing 40.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 19 | 4.1% |
| (844) 515-1201 | 8 | 1.7% |
| (585) 763-8145 | 4 | 0.9% |
| (866) 771-6727 | 4 | 0.9% |
| (855) 357-2016 | 3 | 0.6% |
| (866) 398-3898 | 3 | 0.6% |
| (214) 226-9139 | 2 | 0.4% |
| (407) 544-6101 | 2 | 0.4% |
| (440) 254-2716 | 2 | 0.4% |
| (808) 304-2793 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.