FCC Consumer Complaints – 7 April 2026
Introduction
On 7 April 2026, the Federal Communications Commission recorded 1182 consumer complaints relating to telecommunications services, this represented an increase from the 1109 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1182
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (143)
Where the complaints came from
A total of 1182 complaints were recorded on 7 April 2026, with reports originating from 785 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 12.1% |
| Texas | 108 | 9.1% |
| Florida | 95 | 8.0% |
| New York | 70 | 5.9% |
| Colorado | 46 | 3.9% |
| Illinois | 43 | 3.6% |
| Georgia | 42 | 3.6% |
| Pennsylvania | 42 | 3.6% |
| Ohio | 41 | 3.5% |
| Arizona | 33 | 2.8% |
| Other states and territories | 517 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 909 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 909 | 76.9% |
| Internet | 180 | 15.2% |
| TV | 69 | 5.8% |
| Radio | 16 | 1.4% |
| Emergency | 4 | 0.3% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
909 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 52.5% |
| Billing | 214 | 23.5% |
| Equipment | 63 | 6.9% |
| Availability (including rural call completion) | 56 | 6.2% |
| Number Portability (keeping your number if you change providers) | 40 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 23 | 2.5% |
| Interference (including signal jammers) | 16 | 1.8% |
| Privacy | 15 | 1.7% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Junk Faxes | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
180 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 51.1% |
| Availability | 37 | 20.6% |
| Equipment | 17 | 9.4% |
| Interference | 16 | 8.9% |
| Privacy | 9 | 5.0% |
| Speed | 9 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 42.0% |
| Billing | 23 | 33.3% |
| Loud Commercials | 8 | 11.6% |
| Indecency | 5 | 7.2% |
| Equipment | 2 | 2.9% |
| Interference | 2 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 477 complaints relating to unwanted calls were recorded on this date, representing 40.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 17 | 3.6% |
| (217) 834-9502 | 7 | 1.5% |
| (877) 578-3842 | 6 | 1.3% |
| (217) 834-9404 | 3 | 0.6% |
| (855) 883-0461 | 3 | 0.6% |
| (888) 560-9704 | 3 | 0.6% |
| (217) 834-9407 | 2 | 0.4% |
| (771) 222-7061 | 2 | 0.4% |
| (833) 435-1618 | 2 | 0.4% |
| (855) 994-1856 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 269-4978 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.