FCC Consumer Complaints – 26 April 2026
Introduction
On 26 April 2026, 431 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 552 complaints recorded the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 431
- States & territories reporting
- 43
- Most common issue
- Billing (129)
- Most reported state/territory
- California (53)
Where the complaints came from
The 431 complaints recorded on 26 April 2026 were submitted from 332 cities across 43 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 12.3% |
| Florida | 38 | 8.8% |
| Texas | 32 | 7.4% |
| New York | 23 | 5.3% |
| Washington | 19 | 4.4% |
| Pennsylvania | 18 | 4.2% |
| New Jersey | 17 | 3.9% |
| Virginia | 15 | 3.5% |
| Illinois | 14 | 3.2% |
| Maine | 14 | 3.2% |
| Other states and territories | 188 | 43.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 274 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 274 | 63.6% |
| Internet | 99 | 23.0% |
| TV | 41 | 9.5% |
| Radio | 10 | 2.3% |
| Emergency | 5 | 1.2% |
| Accessibility | 2 | 0.5% |
Phone complaints
274 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 33.9% |
| Unwanted Calls | 71 | 25.9% |
| Equipment | 42 | 15.3% |
| Availability (including rural call completion) | 17 | 6.2% |
| Interference (including signal jammers) | 17 | 6.2% |
| Number Portability (keeping your number if you change providers) | 13 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.6% |
| Privacy | 9 | 3.3% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
A broad mix of issues was reported in this category, with Billing, Unwanted Calls and Equipment among the most common.
Internet complaints
99 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.3% |
| Availability | 26 | 26.3% |
| Interference | 18 | 18.2% |
| Speed | 10 | 10.1% |
| Equipment | 9 | 9.1% |
| Privacy | 5 | 5.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
TV complaints
41 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 16 | 39.0% |
| Availability | 12 | 29.3% |
| Billing | 5 | 12.2% |
| Loud Commercials | 5 | 12.2% |
| Interference | 2 | 4.9% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.