FCC Consumer Complaints – 25 April 2026
Introduction
On Saturday, 25 April 2026, 552 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1052 complaints the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 552
- States & territories reporting
- 48
- Most common issue
- Billing (174)
- Most reported state/territory
- California (87)
Where the complaints came from
On 25 April 2026, the 552 complaints recorded by the Federal Communications Commission were reported from 427 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 15.8% |
| Florida | 52 | 9.4% |
| New York | 46 | 8.3% |
| Texas | 40 | 7.2% |
| Illinois | 30 | 5.4% |
| Pennsylvania | 24 | 4.3% |
| North Carolina | 22 | 4.0% |
| New Jersey | 19 | 3.4% |
| Arizona | 18 | 3.3% |
| Virginia | 17 | 3.1% |
| Other states and territories | 197 | 35.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 377 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 377 | 68.3% |
| Internet | 127 | 23.0% |
| TV | 28 | 5.1% |
| Radio | 15 | 2.7% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.4% |
Phone complaints
377 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 144 | 38.2% |
| Billing | 114 | 30.2% |
| Equipment | 43 | 11.4% |
| Availability (including rural call completion) | 27 | 7.2% |
| Number Portability (keeping your number if you change providers) | 19 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.4% |
| Privacy | 8 | 2.1% |
| Interference (including signal jammers) | 6 | 1.6% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
127 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 40.2% |
| Availability | 25 | 19.7% |
| Interference | 16 | 12.6% |
| Equipment | 15 | 11.8% |
| Speed | 11 | 8.7% |
| Privacy | 9 | 7.1% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
Unwanted calls
A total of 144 complaints relating to unwanted calls were recorded on this date, representing 26.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 961-0958 | 6 | 4.2% |
| (866) 771-6698 | 4 | 2.8% |
| (833) 908-6865 | 2 | 1.4% |
| (855) 803-4873 | 2 | 1.4% |
| (202) 990-5865 | 1 | 0.7% |
| (213) 274-6008 | 1 | 0.7% |
| (213) 375-5707 | 1 | 0.7% |
| (229) 826-1344 | 1 | 0.7% |
| (239) 299-7205 | 1 | 0.7% |
| (303) 325-3277 | 1 | 0.7% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 961-0958 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.