FCC Consumer Complaints – 27 April 2026
Introduction
The Federal Communications Commission recorded 1144 consumer complaints on Monday, 27 April 2026 relating to telecommunications services, this was higher than the 431 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (364)
- Most reported state/territory
- Florida (141)
Where the complaints came from
A total of 1144 complaints were recorded on 27 April 2026, with reports originating from 740 cities in 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 141 | 12.3% |
| California | 131 | 11.5% |
| Texas | 104 | 9.1% |
| Illinois | 54 | 4.7% |
| New York | 53 | 4.6% |
| Pennsylvania | 41 | 3.6% |
| Ohio | 38 | 3.3% |
| Colorado | 35 | 3.1% |
| New Jersey | 33 | 2.9% |
| Virginia | 30 | 2.6% |
| Other states and territories | 484 | 42.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 791 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 791 | 69.1% |
| TV | 175 | 15.3% |
| Internet | 154 | 13.5% |
| Radio | 14 | 1.2% |
| Emergency | 6 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
791 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 364 | 46.0% |
| Billing | 210 | 26.5% |
| Equipment | 65 | 8.2% |
| Availability (including rural call completion) | 50 | 6.3% |
| Number Portability (keeping your number if you change providers) | 37 | 4.7% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.4% |
| Privacy | 18 | 2.3% |
| Junk Faxes | 14 | 1.8% |
| Interference (including signal jammers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
175 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 119 | 68.0% |
| Availability | 34 | 19.4% |
| Billing | 14 | 8.0% |
| Interference | 4 | 2.3% |
| Loud Commercials | 4 | 2.3% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
154 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 84 | 54.5% |
| Availability | 28 | 18.2% |
| Interference | 14 | 9.1% |
| Speed | 13 | 8.4% |
| Privacy | 9 | 5.8% |
| Equipment | 6 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.