FCC Consumer Complaints – 28 April 2026
Introduction
On 28 April 2026, 1261 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 1144 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1261
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (456)
- Most reported state/territory
- California (143)
Where the complaints came from
The 1261 complaints recorded on 28 April 2026 were submitted from 795 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 11.3% |
| Florida | 131 | 10.4% |
| Texas | 115 | 9.1% |
| New York | 69 | 5.5% |
| Colorado | 58 | 4.6% |
| Georgia | 50 | 4.0% |
| Pennsylvania | 47 | 3.7% |
| Ohio | 42 | 3.3% |
| North Carolina | 36 | 2.9% |
| Arizona | 35 | 2.8% |
| Other states and territories | 535 | 42.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 95 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 852 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 852 | 67.6% |
| Internet | 207 | 16.4% |
| TV | 186 | 14.8% |
| Radio | 13 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
852 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 456 | 53.5% |
| Billing | 220 | 25.8% |
| Equipment | 44 | 5.2% |
| Availability (including rural call completion) | 33 | 3.9% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.1% |
| Interference (including signal jammers) | 16 | 1.9% |
| Privacy | 15 | 1.8% |
| Junk Faxes | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
207 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 102 | 49.3% |
| Availability | 35 | 16.9% |
| Equipment | 20 | 9.7% |
| Interference | 19 | 9.2% |
| Speed | 19 | 9.2% |
| Privacy | 12 | 5.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
186 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 113 | 60.8% |
| Availability | 37 | 19.9% |
| Billing | 18 | 9.7% |
| Interference | 7 | 3.8% |
| Equipment | 5 | 2.7% |
| Privacy | 4 | 2.2% |
| Loud Commercials | 2 | 1.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
456 complaints relating to unwanted calls were recorded on this date, accounting for 36.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (279) 759-9917 | 10 | 2.2% |
| (866) 771-6698 | 4 | 0.9% |
| (877) 578-1849 | 3 | 0.7% |
| (224) 301-9872 | 2 | 0.4% |
| (224) 301-9934 | 2 | 0.4% |
| (279) 499-8870 | 2 | 0.4% |
| (833) 411-3204 | 2 | 0.4% |
| (833) 684-5482 | 2 | 0.4% |
| (201) 409-4892 | 1 | 0.2% |
| (202) 210-8347 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (279) 759-9917 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.