FCC Consumer Complaints – 29 April 2026
Introduction
On Wednesday, 29 April 2026, 1253 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1261 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1253
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (458)
- Most reported state/territory
- California (145)
Where the complaints came from
A total of 1253 complaints were recorded on 29 April 2026, with reports originating from 801 cities in 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 11.6% |
| Florida | 121 | 9.7% |
| Texas | 107 | 8.5% |
| New York | 82 | 6.5% |
| Colorado | 56 | 4.5% |
| Georgia | 47 | 3.8% |
| Ohio | 47 | 3.8% |
| Pennsylvania | 42 | 3.4% |
| North Carolina | 36 | 2.9% |
| Illinois | 35 | 2.8% |
| Other states and territories | 534 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 911 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 911 | 72.7% |
| Internet | 188 | 15.0% |
| TV | 125 | 10.0% |
| Emergency | 13 | 1.0% |
| Radio | 13 | 1.0% |
| Request for Dispute Assistance | 3 | 0.2% |
Phone complaints
911 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 458 | 50.3% |
| Billing | 230 | 25.2% |
| Equipment | 66 | 7.2% |
| Availability (including rural call completion) | 58 | 6.4% |
| Number Portability (keeping your number if you change providers) | 39 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 26 | 2.9% |
| Interference (including signal jammers) | 14 | 1.5% |
| Privacy | 13 | 1.4% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
188 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 95 | 50.5% |
| Availability | 30 | 16.0% |
| Interference | 28 | 14.9% |
| Equipment | 14 | 7.4% |
| Speed | 14 | 7.4% |
| Privacy | 7 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
125 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 76 | 60.8% |
| Billing | 18 | 14.4% |
| Availability | 13 | 10.4% |
| Interference | 8 | 6.4% |
| Loud Commercials | 5 | 4.0% |
| Privacy | 3 | 2.4% |
| Equipment | 2 | 1.6% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 458 complaints relating to unwanted calls on this date, representing 36.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-6698 | 6 | 1.3% |
| (866) 386-5514 | 3 | 0.7% |
| (771) 253-2776 | 2 | 0.4% |
| (833) 684-5482 | 2 | 0.4% |
| (844) 515-1173 | 2 | 0.4% |
| (877) 578-1849 | 2 | 0.4% |
| (877) 961-1177 | 2 | 0.4% |
| (202) 845-7298 | 1 | 0.2% |
| (202) 907-1648 | 1 | 0.2% |
| (203) 575-4973 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-6698 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.