FCC Consumer Complaints – 30 April 2026
Introduction
On 30 April 2026, the Federal Communications Commission recorded 1251 consumer complaints relating to telecommunications services, this represented a decline from the 1253 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1251
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (500)
- Most reported state/territory
- California (145)
Where the complaints came from
Across 784 cities in 53 states and territories, a total of 1251 complaints were recorded on 30 April 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 11.6% |
| Texas | 116 | 9.3% |
| Florida | 112 | 9.0% |
| New York | 74 | 5.9% |
| Illinois | 67 | 5.4% |
| Colorado | 60 | 4.8% |
| North Carolina | 54 | 4.3% |
| Pennsylvania | 51 | 4.1% |
| Georgia | 45 | 3.6% |
| Massachusetts | 33 | 2.6% |
| Other states and territories | 494 | 39.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 952 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 952 | 76.1% |
| Internet | 192 | 15.3% |
| TV | 84 | 6.7% |
| Radio | 13 | 1.0% |
| Accessibility | 5 | 0.4% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
952 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 500 | 52.5% |
| Billing | 228 | 23.9% |
| Equipment | 59 | 6.2% |
| Availability (including rural call completion) | 53 | 5.6% |
| Number Portability (keeping your number if you change providers) | 48 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 26 | 2.7% |
| Privacy | 11 | 1.2% |
| Interference (including signal jammers) | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 8 | 0.8% |
| Junk Faxes | 6 | 0.6% |
| Rural Call Completion | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
192 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 44.3% |
| Availability | 36 | 18.8% |
| Interference | 27 | 14.1% |
| Equipment | 21 | 10.9% |
| Speed | 14 | 7.3% |
| Privacy | 9 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
84 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 32 | 38.1% |
| Availability | 21 | 25.0% |
| Billing | 16 | 19.0% |
| Interference | 7 | 8.3% |
| Loud Commercials | 5 | 6.0% |
| Equipment | 3 | 3.6% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
500 complaints relating to unwanted calls were recorded on this date, accounting for 40% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-6698 | 5 | 1.0% |
| (877) 578-2213 | 5 | 1.0% |
| (877) 578-3768 | 5 | 1.0% |
| (844) 515-1162 | 4 | 0.8% |
| (866) 386-5514 | 4 | 0.8% |
| (281) 410-2947 | 2 | 0.4% |
| (309) 301-1140 | 2 | 0.4% |
| (720) 619-3833 | 2 | 0.4% |
| (773) 231-9811 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.