FCC Consumer Complaints – 10 April 2026
Introduction
On Friday, 10 April 2026, the Federal Communications Commission recorded 1090 consumer complaints relating to telecommunications services, this represented a decline from the 1137 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1090
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (445)
- Most reported state/territory
- California (117)
Where the complaints came from
The 1090 complaints recorded on 10 April 2026 were submitted from 716 cities across 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 10.7% |
| Florida | 95 | 8.7% |
| Texas | 87 | 8.0% |
| New York | 80 | 7.3% |
| Washington | 46 | 4.2% |
| Pennsylvania | 43 | 3.9% |
| Colorado | 42 | 3.9% |
| Illinois | 40 | 3.7% |
| North Carolina | 36 | 3.3% |
| Ohio | 33 | 3.0% |
| Other states and territories | 469 | 43.0% |
Location highlight
Complaints in California were reported across 81 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 840 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 840 | 77.1% |
| Internet | 167 | 15.3% |
| TV | 59 | 5.4% |
| Radio | 12 | 1.1% |
| Emergency | 5 | 0.5% |
| Request for Dispute Assistance | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
840 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 445 | 53.0% |
| Billing | 177 | 21.1% |
| Availability (including rural call completion) | 75 | 8.9% |
| Equipment | 55 | 6.5% |
| Number Portability (keeping your number if you change providers) | 42 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.0% |
| Interference (including signal jammers) | 13 | 1.5% |
| Privacy | 12 | 1.4% |
| Junk Faxes | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
167 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 54.5% |
| Availability | 35 | 21.0% |
| Interference | 12 | 7.2% |
| Equipment | 11 | 6.6% |
| Privacy | 10 | 6.0% |
| Speed | 8 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 42.4% |
| Billing | 20 | 33.9% |
| Loud Commercials | 5 | 8.5% |
| Equipment | 4 | 6.8% |
| Indecency | 4 | 6.8% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 445 complaints relating to unwanted calls were recorded on this date, representing 40.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 269-4978 | 6 | 1.3% |
| (855) 357-2024 | 5 | 1.1% |
| (217) 834-9840 | 4 | 0.9% |
| (877) 578-2386 | 3 | 0.7% |
| (877) 578-3416 | 3 | 0.7% |
| (430) 899-9238 | 2 | 0.4% |
| (707) 607-0819 | 2 | 0.4% |
| (844) 502-3272 | 2 | 0.4% |
| (201) 977-4826 | 1 | 0.2% |
| (202) 271-1025 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 269-4978 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.