FCC Consumer Complaints – 9 April 2026
Introduction
On Thursday, 9 April 2026, 1137 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1202 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1137
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (443)
- Most reported state/territory
- California (133)
Where the complaints came from
On 9 April 2026, the 1137 complaints recorded by the Federal Communications Commission were reported from 741 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 11.7% |
| Florida | 98 | 8.6% |
| Texas | 95 | 8.4% |
| Colorado | 63 | 5.5% |
| New York | 56 | 4.9% |
| Michigan | 46 | 4.0% |
| Pennsylvania | 46 | 4.0% |
| North Carolina | 44 | 3.9% |
| Washington | 36 | 3.2% |
| Virginia | 34 | 3.0% |
| Other states and territories | 486 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 872 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 872 | 76.7% |
| Internet | 185 | 16.3% |
| TV | 61 | 5.4% |
| Radio | 10 | 0.9% |
| Accessibility | 6 | 0.5% |
| Emergency | 3 | 0.3% |
Phone complaints
872 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 443 | 50.8% |
| Billing | 185 | 21.2% |
| Availability (including rural call completion) | 74 | 8.5% |
| Equipment | 63 | 7.2% |
| Number Portability (keeping your number if you change providers) | 45 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 26 | 3.0% |
| Interference (including signal jammers) | 12 | 1.4% |
| Junk Faxes | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Slamming (change of your carrier without permission) | 6 | 0.7% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
185 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 50.8% |
| Availability | 41 | 22.2% |
| Interference | 17 | 9.2% |
| Speed | 13 | 7.0% |
| Equipment | 10 | 5.4% |
| Privacy | 10 | 5.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 59.0% |
| Billing | 14 | 23.0% |
| Loud Commercials | 5 | 8.2% |
| Indecency | 4 | 6.6% |
| Equipment | 2 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 443 complaints relating to unwanted calls were recorded on this date, representing 39% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 834-9840 | 8 | 1.8% |
| (217) 283-1966 | 4 | 0.9% |
| (855) 357-2024 | 3 | 0.7% |
| (888) 269-4978 | 3 | 0.7% |
| (888) 560-9704 | 3 | 0.7% |
| (303) 865-3417 | 2 | 0.5% |
| (352) 730-9194 | 2 | 0.5% |
| (407) 863-1521 | 2 | 0.5% |
| (800) 286-2000 | 2 | 0.5% |
| (844) 487-7755 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 834-9840 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.