FCC Consumer Complaints – 11 April 2026
Introduction
The Federal Communications Commission recorded 557 consumer complaints on 11 April 2026 relating to telecommunications services, complaint volume fell from 1090 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 557
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (174)
- Most reported state/territory
- California (64)
Where the complaints came from
The 557 complaints recorded on 11 April 2026 originated from 420 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 11.5% |
| Florida | 52 | 9.3% |
| Texas | 50 | 9.0% |
| New York | 27 | 4.8% |
| Colorado | 22 | 3.9% |
| Georgia | 21 | 3.8% |
| North Carolina | 20 | 3.6% |
| New Jersey | 18 | 3.2% |
| Arizona | 17 | 3.1% |
| Illinois | 17 | 3.1% |
| Other states and territories | 249 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 405 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 405 | 72.7% |
| Internet | 106 | 19.0% |
| TV | 33 | 5.9% |
| Radio | 9 | 1.6% |
| Emergency | 4 | 0.7% |
Phone complaints
405 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 174 | 43.0% |
| Billing | 96 | 23.7% |
| Availability (including rural call completion) | 49 | 12.1% |
| Equipment | 34 | 8.4% |
| Number Portability (keeping your number if you change providers) | 16 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.7% |
| Privacy | 12 | 3.0% |
| Interference (including signal jammers) | 8 | 2.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
106 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 40.6% |
| Availability | 31 | 29.2% |
| Interference | 11 | 10.4% |
| Speed | 11 | 10.4% |
| Equipment | 6 | 5.7% |
| Privacy | 4 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 51.5% |
| Billing | 9 | 27.3% |
| Equipment | 2 | 6.1% |
| Indecency | 2 | 6.1% |
| Interference | 2 | 6.1% |
| Loud Commercials | 1 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 174 complaints relating to unwanted calls on this date, representing 31.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 357-2024 | 6 | 3.4% |
| (888) 560-9704 | 6 | 3.4% |
| (217) 834-9977 | 4 | 2.3% |
| (855) 994-1841 | 4 | 2.3% |
| (217) 834-9840 | 2 | 1.1% |
| (855) 883-0471 | 2 | 1.1% |
| (972) 645-9591 | 2 | 1.1% |
| (202) 599-2980 | 1 | 0.6% |
| (202) 916-1900 | 1 | 0.6% |
| (213) 348-7528 | 1 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.