FCC Consumer Complaints – 12 April 2026
Introduction
A total of 403 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 12 April 2026, complaint volume fell from 557 complaints the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 403
- States & territories reporting
- 45
- Most common issue
- Billing (123)
- Most reported state/territory
- California (42)
Where the complaints came from
Across 323 cities in 45 states and territories, a total of 403 complaints were recorded on 12 April 2026. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 10.4% |
| Texas | 41 | 10.2% |
| Florida | 27 | 6.7% |
| New York | 27 | 6.7% |
| Illinois | 22 | 5.5% |
| Pennsylvania | 20 | 5.0% |
| Georgia | 18 | 4.5% |
| Michigan | 17 | 4.2% |
| Washington | 14 | 3.5% |
| North Carolina | 13 | 3.2% |
| Other states and territories | 162 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 273 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 67.7% |
| Internet | 89 | 22.1% |
| TV | 21 | 5.2% |
| Radio | 9 | 2.2% |
| Accessibility | 5 | 1.2% |
| Emergency | 4 | 1.0% |
| Request for Dispute Assistance | 2 | 0.5% |
Phone complaints
273 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 29.7% |
| Unwanted Calls | 76 | 27.8% |
| Equipment | 34 | 12.5% |
| Availability (including rural call completion) | 31 | 11.4% |
| Number Portability (keeping your number if you change providers) | 17 | 6.2% |
| Cramming (unauthorized charges on your phone bill) | 15 | 5.5% |
| Privacy | 10 | 3.7% |
| Interference (including signal jammers) | 5 | 1.8% |
| Slamming (change of your carrier without permission) | 4 | 1.5% |
The remaining complaints in this category were spread across several issues, including Billing, Unwanted Calls and Equipment.
Internet complaints
89 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 39.3% |
| Availability | 31 | 34.8% |
| Equipment | 7 | 7.9% |
| Speed | 7 | 7.9% |
| Interference | 6 | 6.7% |
| Privacy | 3 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.