FCC Consumer Complaints – 13 April 2026
Introduction
On Monday, 13 April 2026, 989 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 403 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 989
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (116)
Where the complaints came from
A total of 989 complaints were recorded on 13 April 2026, with reports originating from 658 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 11.7% |
| Texas | 87 | 8.8% |
| Florida | 78 | 7.9% |
| Colorado | 48 | 4.9% |
| New York | 41 | 4.1% |
| Ohio | 41 | 4.1% |
| Pennsylvania | 41 | 4.1% |
| North Carolina | 40 | 4.0% |
| Illinois | 32 | 3.2% |
| Washington | 31 | 3.1% |
| Other states and territories | 434 | 43.9% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 744 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 744 | 75.2% |
| Internet | 158 | 16.0% |
| TV | 61 | 6.2% |
| Radio | 18 | 1.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
744 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 46.6% |
| Billing | 176 | 23.7% |
| Availability (including rural call completion) | 71 | 9.5% |
| Equipment | 54 | 7.3% |
| Number Portability (keeping your number if you change providers) | 32 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 24 | 3.2% |
| Interference (including signal jammers) | 22 | 3.0% |
| Privacy | 9 | 1.2% |
| Junk Faxes | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
158 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 53.8% |
| Availability | 26 | 16.5% |
| Interference | 18 | 11.4% |
| Equipment | 12 | 7.6% |
| Speed | 12 | 7.6% |
| Privacy | 5 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 45.9% |
| Billing | 18 | 29.5% |
| Indecency | 6 | 9.8% |
| Loud Commercials | 6 | 9.8% |
| Equipment | 1 | 1.6% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 347 complaints relating to unwanted calls on this date, representing 35.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 357-2024 | 7 | 2.0% |
| (888) 560-9704 | 5 | 1.4% |
| (256) 274-0005 | 4 | 1.2% |
| (205) 274-0005 | 3 | 0.9% |
| (844) 502-3279 | 3 | 0.9% |
| (201) 350-2422 | 2 | 0.6% |
| (217) 283-1984 | 2 | 0.6% |
| (628) 289-5485 | 2 | 0.6% |
| (833) 551-2388 | 2 | 0.6% |
| (844) 502-3272 | 2 | 0.6% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 357-2024 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.