FCC Consumer Complaints – 14 April 2026
Introduction
On 14 April 2026, the Federal Communications Commission recorded 1162 consumer complaints relating to telecommunications services, this represented an increase from the 989 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1162
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (118)
Where the complaints came from
Reports recorded on 14 April 2026 show 1162 complaints originating from 749 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 10.2% |
| Texas | 102 | 8.8% |
| Florida | 99 | 8.5% |
| New York | 62 | 5.3% |
| Pennsylvania | 53 | 4.6% |
| North Carolina | 49 | 4.2% |
| Georgia | 48 | 4.1% |
| Colorado | 45 | 3.9% |
| Washington | 41 | 3.5% |
| Ohio | 39 | 3.4% |
| Other states and territories | 506 | 43.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 891 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 891 | 76.7% |
| Internet | 182 | 15.7% |
| TV | 62 | 5.3% |
| Radio | 15 | 1.3% |
| Accessibility | 5 | 0.4% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
891 complaints were recorded in this category, representing 76.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 51.7% |
| Billing | 188 | 21.1% |
| Availability (including rural call completion) | 77 | 8.6% |
| Equipment | 61 | 6.8% |
| Number Portability (keeping your number if you change providers) | 46 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.9% |
| Privacy | 15 | 1.7% |
| Interference (including signal jammers) | 11 | 1.2% |
| Junk Faxes | 8 | 0.9% |
| Rural Call Completion | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
182 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 48.4% |
| Availability | 30 | 16.5% |
| Equipment | 26 | 14.3% |
| Interference | 19 | 10.4% |
| Privacy | 10 | 5.5% |
| Speed | 9 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 48.4% |
| Billing | 16 | 25.8% |
| Loud Commercials | 12 | 19.4% |
| Equipment | 2 | 3.2% |
| Indecency | 1 | 1.6% |
| Interference | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 461 complaints relating to unwanted calls were recorded on this date, representing 39.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (256) 274-0005 | 8 | 1.7% |
| (855) 883-0471 | 7 | 1.5% |
| (888) 560-9704 | 7 | 1.5% |
| (217) 438-0791 | 6 | 1.3% |
| (855) 357-2024 | 4 | 0.9% |
| (877) 556-9255 | 4 | 0.9% |
| (217) 834-9303 | 3 | 0.7% |
| (844) 502-3272 | 3 | 0.7% |
| (205) 274-0005 | 2 | 0.4% |
| (405) 896-4048 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (256) 274-0005 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.