FCC Consumer Complaints – 23 April 2026
Introduction
On Thursday, 23 April 2026, the Federal Communications Commission recorded 1155 consumer complaints relating to telecommunications services, this was lower than the 1221 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1155
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- Florida (135)
Where the complaints came from
The 1155 complaints recorded on 23 April 2026 were submitted from 688 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 135 | 11.7% |
| California | 124 | 10.7% |
| Texas | 112 | 9.7% |
| New York | 63 | 5.5% |
| Colorado | 57 | 4.9% |
| Illinois | 43 | 3.7% |
| North Carolina | 43 | 3.7% |
| Ohio | 40 | 3.5% |
| Pennsylvania | 40 | 3.5% |
| Georgia | 39 | 3.4% |
| Other states and territories | 459 | 39.7% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 862 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 862 | 74.6% |
| Internet | 171 | 14.8% |
| TV | 90 | 7.8% |
| Radio | 15 | 1.3% |
| Emergency | 11 | 1.0% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
862 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 53.8% |
| Billing | 202 | 23.4% |
| Equipment | 60 | 7.0% |
| Availability (including rural call completion) | 49 | 5.7% |
| Number Portability (keeping your number if you change providers) | 31 | 3.6% |
| Interference (including signal jammers) | 18 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.7% |
| Privacy | 12 | 1.4% |
| Junk Faxes | 5 | 0.6% |
| Rural Call Completion | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
171 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 53.8% |
| Availability | 22 | 12.9% |
| Equipment | 17 | 9.9% |
| Interference | 16 | 9.4% |
| Speed | 15 | 8.8% |
| Privacy | 9 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 56.7% |
| Billing | 16 | 17.8% |
| Indecency | 11 | 12.2% |
| Loud Commercials | 5 | 5.6% |
| Equipment | 3 | 3.3% |
| Interference | 2 | 2.2% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
464 complaints relating to unwanted calls were recorded on this date, accounting for 40.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 771-5837 | 6 | 1.3% |
| (224) 301-9872 | 5 | 1.1% |
| (217) 863-7210 | 3 | 0.6% |
| (224) 255-8413 | 3 | 0.6% |
| (877) 961-0958 | 3 | 0.6% |
| (202) 960-3558 | 2 | 0.4% |
| (571) 390-4635 | 2 | 0.4% |
| (844) 474-0466 | 2 | 0.4% |
| (844) 515-1384 | 2 | 0.4% |
| (866) 666-1384 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 771-5837 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.