FCC Consumer Complaints – 21 April 2026
Introduction
On Tuesday, 21 April 2026, the Federal Communications Commission recorded 1177 consumer complaints relating to telecommunications services, this was higher than the 1109 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1177
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 21 April 2026 show 1177 complaints originating from 771 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.7% |
| Texas | 113 | 9.6% |
| Florida | 101 | 8.6% |
| New York | 72 | 6.1% |
| Colorado | 53 | 4.5% |
| Pennsylvania | 45 | 3.8% |
| Ohio | 44 | 3.7% |
| Illinois | 42 | 3.6% |
| North Carolina | 39 | 3.3% |
| Georgia | 34 | 2.9% |
| Other states and territories | 508 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 913 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 913 | 77.6% |
| Internet | 177 | 15.0% |
| TV | 63 | 5.4% |
| Radio | 13 | 1.1% |
| Emergency | 9 | 0.8% |
| Accessibility | 2 | 0.2% |
Phone complaints
913 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 52.2% |
| Billing | 228 | 25.0% |
| Equipment | 62 | 6.8% |
| Availability (including rural call completion) | 55 | 6.0% |
| Number Portability (keeping your number if you change providers) | 33 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 25 | 2.7% |
| Privacy | 15 | 1.6% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 8 | 0.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
177 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 49.2% |
| Availability | 27 | 15.3% |
| Interference | 22 | 12.4% |
| Equipment | 17 | 9.6% |
| Privacy | 13 | 7.3% |
| Speed | 11 | 6.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
63 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 34.9% |
| Availability | 19 | 30.2% |
| Equipment | 7 | 11.1% |
| Indecency | 5 | 7.9% |
| Interference | 4 | 6.3% |
| Loud Commercials | 4 | 6.3% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 477 complaints relating to unwanted calls on this date, representing 40.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 883-0403 | 13 | 2.7% |
| (217) 834-9977 | 7 | 1.5% |
| (217) 863-7210 | 6 | 1.3% |
| (855) 994-1841 | 4 | 0.8% |
| (866) 666-1384 | 4 | 0.8% |
| (202) 649-2790 | 2 | 0.4% |
| (217) 863-7087 | 2 | 0.4% |
| (227) 294-1108 | 2 | 0.4% |
| (503) 908-6848 | 2 | 0.4% |
| (771) 222-3150 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 883-0403 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.