FCC Consumer Complaints – 20 April 2026
Introduction
On 20 April 2026, the Federal Communications Commission recorded 1109 consumer complaints relating to telecommunications services, complaint volume increased from 459 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1109
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (128)
Where the complaints came from
Reports recorded on 20 April 2026 show 1109 complaints originating from 715 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.5% |
| Florida | 112 | 10.1% |
| Texas | 99 | 8.9% |
| New York | 60 | 5.4% |
| Michigan | 55 | 5.0% |
| Pennsylvania | 49 | 4.4% |
| Georgia | 41 | 3.7% |
| Ohio | 39 | 3.5% |
| Colorado | 35 | 3.2% |
| Illinois | 33 | 3.0% |
| Other states and territories | 456 | 41.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 810 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 810 | 73.0% |
| Internet | 196 | 17.7% |
| TV | 79 | 7.1% |
| Radio | 17 | 1.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
810 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 48.5% |
| Billing | 207 | 25.6% |
| Equipment | 66 | 8.1% |
| Availability (including rural call completion) | 58 | 7.2% |
| Number Portability (keeping your number if you change providers) | 34 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 24 | 3.0% |
| Privacy | 17 | 2.1% |
| Junk Faxes | 5 | 0.6% |
| Interference (including signal jammers) | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
196 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 97 | 49.5% |
| Availability | 45 | 23.0% |
| Interference | 17 | 8.7% |
| Equipment | 15 | 7.7% |
| Speed | 12 | 6.1% |
| Privacy | 10 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
79 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 39.2% |
| Billing | 26 | 32.9% |
| Equipment | 8 | 10.1% |
| Indecency | 7 | 8.9% |
| Loud Commercials | 4 | 5.1% |
| Interference | 3 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 393 complaints relating to unwanted calls on this date, representing 35.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 834-9977 | 7 | 1.8% |
| (877) 578-2110 | 6 | 1.5% |
| (855) 883-0403 | 5 | 1.3% |
| (866) 666-1384 | 5 | 1.3% |
| (855) 357-2024 | 4 | 1.0% |
| (888) 269-4978 | 4 | 1.0% |
| (833) 502-4372 | 3 | 0.8% |
| (844) 515-1384 | 3 | 0.8% |
| (877) 372-0925 | 3 | 0.8% |
| (217) 834-9904 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 834-9977 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.