FCC Consumer Complaints – 18 April 2026
Introduction
The Federal Communications Commission recorded 552 consumer complaints on 18 April 2026 relating to telecommunications services, this was lower than the 1050 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Billing were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 552
- States & territories reporting
- 49
- Most common issue
- Billing (167)
- Most reported state/territory
- California (60)
Where the complaints came from
The 552 complaints recorded on 18 April 2026 were submitted from 408 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 10.9% |
| New York | 54 | 9.8% |
| Florida | 50 | 9.1% |
| Texas | 36 | 6.5% |
| Illinois | 26 | 4.7% |
| Washington | 22 | 4.0% |
| North Carolina | 21 | 3.8% |
| Pennsylvania | 20 | 3.6% |
| Virginia | 20 | 3.6% |
| Georgia | 19 | 3.4% |
| Other states and territories | 224 | 40.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 398 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 398 | 72.1% |
| Internet | 112 | 20.3% |
| TV | 30 | 5.4% |
| Radio | 8 | 1.4% |
| Emergency | 3 | 0.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
398 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 149 | 37.4% |
| Billing | 107 | 26.9% |
| Equipment | 48 | 12.1% |
| Availability (including rural call completion) | 35 | 8.8% |
| Number Portability (keeping your number if you change providers) | 21 | 5.3% |
| Interference (including signal jammers) | 14 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 3.3% |
| Privacy | 10 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
112 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 48.2% |
| Availability | 28 | 25.0% |
| Interference | 18 | 16.1% |
| Speed | 6 | 5.4% |
| Equipment | 5 | 4.5% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 46.7% |
| Billing | 6 | 20.0% |
| Indecency | 3 | 10.0% |
| Loud Commercials | 3 | 10.0% |
| Equipment | 2 | 6.7% |
| Privacy | 2 | 6.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.