FCC Consumer Complaints – 17 April 2026
Introduction
On Friday, 17 April 2026, the Federal Communications Commission recorded 1050 consumer complaints relating to telecommunications services, this represented a decline from the 1161 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (415)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 17 April 2026 show 1050 complaints originating from 694 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 12.0% |
| Texas | 84 | 8.0% |
| Florida | 80 | 7.6% |
| New York | 68 | 6.5% |
| Pennsylvania | 55 | 5.2% |
| Colorado | 53 | 5.0% |
| North Carolina | 42 | 4.0% |
| Michigan | 39 | 3.7% |
| Washington | 38 | 3.6% |
| Georgia | 37 | 3.5% |
| Other states and territories | 428 | 40.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 820 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 820 | 78.1% |
| Internet | 160 | 15.2% |
| TV | 45 | 4.3% |
| Radio | 14 | 1.3% |
| Emergency | 8 | 0.8% |
| Accessibility | 3 | 0.3% |
Phone complaints
820 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 415 | 50.6% |
| Billing | 179 | 21.8% |
| Availability (including rural call completion) | 89 | 10.9% |
| Equipment | 54 | 6.6% |
| Number Portability (keeping your number if you change providers) | 36 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 23 | 2.8% |
| Privacy | 10 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
160 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 36.9% |
| Availability | 40 | 25.0% |
| Equipment | 21 | 13.1% |
| Interference | 16 | 10.0% |
| Privacy | 12 | 7.5% |
| Speed | 12 | 7.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 44.4% |
| Billing | 11 | 24.4% |
| Loud Commercials | 5 | 11.1% |
| Indecency | 4 | 8.9% |
| Interference | 3 | 6.7% |
| Equipment | 2 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 415 complaints relating to unwanted calls on this date, representing 39.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 834-9610 | 6 | 1.4% |
| (877) 372-0925 | 6 | 1.4% |
| (217) 834-9685 | 4 | 1.0% |
| (877) 578-2110 | 4 | 1.0% |
| (217) 834-9517 | 3 | 0.7% |
| (202) 990-9461 | 2 | 0.5% |
| (217) 283-1984 | 2 | 0.5% |
| (217) 834-9977 | 2 | 0.5% |
| (833) 662-5770 | 2 | 0.5% |
| (855) 357-2016 | 2 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.