FCC Consumer Complaints – 16 April 2026
Introduction
The Federal Communications Commission recorded 1161 consumer complaints on 16 April 2026 relating to telecommunications services, this was higher than the 1145 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
This date falls within a government shutdown period from 14 February 2026 to 30 April 2026. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 1161
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (477)
- Most reported state/territory
- California (136)
Where the complaints came from
Across 778 cities in 52 states and territories, a total of 1161 complaints were recorded on 16 April 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.7% |
| Florida | 104 | 9.0% |
| Texas | 71 | 6.1% |
| New York | 54 | 4.7% |
| Colorado | 51 | 4.4% |
| Pennsylvania | 50 | 4.3% |
| Illinois | 45 | 3.9% |
| Georgia | 43 | 3.7% |
| Michigan | 40 | 3.4% |
| North Carolina | 40 | 3.4% |
| Other states and territories | 527 | 45.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 905 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 905 | 78.0% |
| Internet | 181 | 15.6% |
| TV | 53 | 4.6% |
| Radio | 11 | 0.9% |
| Emergency | 6 | 0.5% |
| Accessibility | 5 | 0.4% |
Phone complaints
905 complaints were recorded in this category, representing 78.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 477 | 52.7% |
| Billing | 196 | 21.7% |
| Availability (including rural call completion) | 73 | 8.1% |
| Equipment | 57 | 6.3% |
| Number Portability (keeping your number if you change providers) | 44 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 22 | 2.4% |
| Interference (including signal jammers) | 16 | 1.8% |
| Privacy | 10 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
| Junk Faxes | 3 | 0.3% |
| Rural Call Completion | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 47.5% |
| Availability | 45 | 24.9% |
| Equipment | 19 | 10.5% |
| Speed | 13 | 7.2% |
| Interference | 9 | 5.0% |
| Privacy | 9 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
53 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 37.7% |
| Availability | 17 | 32.1% |
| Indecency | 6 | 11.3% |
| Loud Commercials | 6 | 11.3% |
| Privacy | 3 | 5.7% |
| Equipment | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
477 complaints relating to unwanted calls were recorded on this date, accounting for 41.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-3842 | 6 | 1.3% |
| (877) 578-2110 | 4 | 0.8% |
| (256) 274-0005 | 3 | 0.6% |
| (855) 994-1841 | 3 | 0.6% |
| (202) 602-6891 | 2 | 0.4% |
| (217) 834-9303 | 2 | 0.4% |
| (478) 834-7447 | 2 | 0.4% |
| (833) 662-5770 | 2 | 0.4% |
| (863) 874-1115 | 2 | 0.4% |
| (866) 771-6214 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 578-3842 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.