FCC Consumer Complaints – 18 May 2026
Introduction
A total of 1213 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 18 May 2026, this was higher than the 479 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1213
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (451)
- Most reported state/territory
- California (143)
Where the complaints came from
Across 785 cities in 50 states and territories, a total of 1213 complaints were recorded on 18 May 2026. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 143 | 11.8% |
| Texas | 119 | 9.8% |
| Florida | 103 | 8.5% |
| New York | 72 | 5.9% |
| Georgia | 51 | 4.2% |
| North Carolina | 46 | 3.8% |
| Colorado | 45 | 3.7% |
| Arizona | 39 | 3.2% |
| Pennsylvania | 38 | 3.1% |
| Michigan | 37 | 3.1% |
| Other states and territories | 519 | 42.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 951 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 951 | 78.4% |
| Internet | 208 | 17.1% |
| TV | 40 | 3.3% |
| Radio | 8 | 0.7% |
| Accessibility | 5 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
951 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 451 | 47.4% |
| Billing | 240 | 25.2% |
| Equipment | 70 | 7.4% |
| Availability (including rural call completion) | 66 | 6.9% |
| Number Portability (keeping your number if you change providers) | 41 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 27 | 2.8% |
| Privacy | 22 | 2.3% |
| Interference (including signal jammers) | 16 | 1.7% |
| Junk Faxes | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
| Rural Call Completion | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
208 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 44.2% |
| Availability | 39 | 18.8% |
| Interference | 24 | 11.5% |
| Equipment | 23 | 11.1% |
| Privacy | 15 | 7.2% |
| Speed | 15 | 7.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 42.5% |
| Indecency | 12 | 30.0% |
| Availability | 6 | 15.0% |
| Loud Commercials | 4 | 10.0% |
| Equipment | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
A total of 451 complaints relating to unwanted calls were recorded on this date, representing 37.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (407) 612-7120 | 6 | 1.3% |
| (302) 927-3338 | 2 | 0.4% |
| (541) 342-9359 | 2 | 0.4% |
| (202) 438-5521 | 1 | 0.2% |
| (205) 449-9754 | 1 | 0.2% |
| (205) 489-5836 | 1 | 0.2% |
| (206) 657-6720 | 1 | 0.2% |
| (207) 492-8611 | 1 | 0.2% |
| (208) 803-0321 | 1 | 0.2% |
| (210) 622-1465 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 578-1953 | 7 | 1.6% |
| (217) 834-9346 | 3 | 0.7% |
| (888) 269-4784 | 3 | 0.7% |
| (888) 310-4836 | 3 | 0.7% |
| (217) 394-8789 | 2 | 0.4% |
| (424) 857-9685 | 2 | 0.4% |
| (833) 418-6291 | 2 | 0.4% |
| (855) 909-0815 | 2 | 0.4% |
| (866) 771-6290 | 2 | 0.4% |
| (877) 372-1056 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 578-1953 stood out as the most frequently reported business contact number.
- (407) 612-7120 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.