FCC Consumer Complaints – 19 May 2026
Introduction
On Tuesday, 19 May 2026, the Federal Communications Commission recorded 1341 consumer complaints relating to telecommunications services, this was higher than the 1213 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1341
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (523)
- Most reported state/territory
- California (148)
Where the complaints came from
Across 834 cities in 50 states and territories, a total of 1341 complaints were recorded on 19 May 2026. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 11.0% |
| Florida | 123 | 9.2% |
| Texas | 120 | 8.9% |
| New York | 79 | 5.9% |
| Colorado | 75 | 5.6% |
| Georgia | 65 | 4.8% |
| Illinois | 52 | 3.9% |
| North Carolina | 50 | 3.7% |
| Ohio | 48 | 3.6% |
| New Jersey | 45 | 3.4% |
| Other states and territories | 536 | 40.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 1073 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1073 | 80.0% |
| Internet | 205 | 15.3% |
| TV | 35 | 2.6% |
| Radio | 15 | 1.1% |
| Emergency | 9 | 0.7% |
| Accessibility | 2 | 0.1% |
| Request for Dispute Assistance | 2 | 0.1% |
Phone complaints
1073 complaints were recorded in this category, representing 80.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 523 | 48.7% |
| Billing | 263 | 24.5% |
| Equipment | 86 | 8.0% |
| Availability (including rural call completion) | 55 | 5.1% |
| Number Portability (keeping your number if you change providers) | 51 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 36 | 3.4% |
| Interference (including signal jammers) | 21 | 2.0% |
| Privacy | 18 | 1.7% |
| Junk Faxes | 11 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
205 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 44.9% |
| Availability | 30 | 14.6% |
| Interference | 28 | 13.7% |
| Equipment | 25 | 12.2% |
| Privacy | 15 | 7.3% |
| Speed | 15 | 7.3% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
TV complaints
35 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 34.3% |
| Indecency | 7 | 20.0% |
| Loud Commercials | 6 | 17.1% |
| Interference | 4 | 11.4% |
| Availability | 3 | 8.6% |
| Equipment | 3 | 8.6% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
Unwanted calls
A total of 523 complaints relating to unwanted calls were recorded on this date, representing 39% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 834-9414 | 9 | 1.7% |
| (877) 578-1953 | 8 | 1.5% |
| (217) 834-9346 | 7 | 1.3% |
| (877) 578-3441 | 4 | 0.8% |
| (888) 310-4836 | 3 | 0.6% |
| (217) 643-6558 | 2 | 0.4% |
| (321) 499-1896 | 2 | 0.4% |
| (704) 419-8798 | 2 | 0.4% |
| (720) 248-6903 | 2 | 0.4% |
| (844) 658-2484 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 834-9414 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.