FCC Consumer Complaints – 20 May 2026
Introduction
On Wednesday, 20 May 2026, 1251 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1341 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1251
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (540)
- Most reported state/territory
- California (133)
Where the complaints came from
Reports recorded on 20 May 2026 show 1251 complaints originating from 801 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 10.6% |
| Texas | 129 | 10.3% |
| Florida | 96 | 7.7% |
| New York | 72 | 5.8% |
| Colorado | 56 | 4.5% |
| Illinois | 46 | 3.7% |
| Georgia | 43 | 3.4% |
| Ohio | 43 | 3.4% |
| Pennsylvania | 41 | 3.3% |
| Arizona | 37 | 3.0% |
| Other states and territories | 554 | 44.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1000 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1000 | 79.9% |
| Internet | 188 | 15.0% |
| TV | 43 | 3.4% |
| Radio | 14 | 1.1% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
1000 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 540 | 54.0% |
| Billing | 219 | 21.9% |
| Equipment | 73 | 7.3% |
| Number Portability (keeping your number if you change providers) | 57 | 5.7% |
| Availability (including rural call completion) | 41 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 24 | 2.4% |
| Interference (including signal jammers) | 13 | 1.3% |
| Junk Faxes | 13 | 1.3% |
| Privacy | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 6 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
188 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 45.7% |
| Availability | 43 | 22.9% |
| Interference | 23 | 12.2% |
| Equipment | 16 | 8.5% |
| Speed | 15 | 8.0% |
| Privacy | 5 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 34.9% |
| Billing | 14 | 32.6% |
| Loud Commercials | 7 | 16.3% |
| Equipment | 3 | 7.0% |
| Indecency | 2 | 4.7% |
| Interference | 2 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
540 complaints relating to unwanted calls were recorded on this date, accounting for 43.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (217) 834-9517 | 15 | 2.8% |
| (877) 578-1953 | 11 | 2.0% |
| (877) 578-1698 | 5 | 0.9% |
| (360) 417-2062 | 4 | 0.7% |
| (217) 834-9414 | 3 | 0.6% |
| (855) 357-2205 | 3 | 0.6% |
| (855) 883-0688 | 3 | 0.6% |
| (855) 357-1996 | 2 | 0.4% |
| (855) 580-2601 | 2 | 0.4% |
| (866) 398-2521 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (217) 834-9517 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.