FCC Consumer Complaints – 20 June 2026
Introduction
The Federal Communications Commission recorded 691 consumer complaints on 20 June 2026 relating to telecommunications services, this was lower than the 1107 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 691
- States & territories reporting
- 45
- Most common issue
- Billing (230)
- Most reported state/territory
- California (72)
Where the complaints came from
On 20 June 2026, the 691 complaints recorded by the Federal Communications Commission were reported from 489 cities across 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.4% |
| Texas | 55 | 8.0% |
| Florida | 51 | 7.4% |
| North Carolina | 39 | 5.6% |
| New York | 30 | 4.3% |
| Illinois | 29 | 4.2% |
| District of Columbia | 25 | 3.6% |
| Oklahoma | 24 | 3.5% |
| Colorado | 22 | 3.2% |
| Georgia | 22 | 3.2% |
| Other states and territories | 322 | 46.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 471 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 471 | 68.2% |
| Internet | 161 | 23.3% |
| TV | 28 | 4.1% |
| Radio | 18 | 2.6% |
| Emergency | 6 | 0.9% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
471 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 38.2% |
| Billing | 153 | 32.5% |
| Equipment | 40 | 8.5% |
| Availability (including rural call completion) | 35 | 7.4% |
| Number Portability (keeping your number if you change providers) | 27 | 5.7% |
| Cramming (unauthorized charges on your phone bill) | 15 | 3.2% |
| Interference (including signal jammers) | 12 | 2.5% |
| Privacy | 7 | 1.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
161 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 41.0% |
| Interference | 34 | 21.1% |
| Availability | 31 | 19.3% |
| Equipment | 16 | 9.9% |
| Speed | 10 | 6.2% |
| Privacy | 4 | 2.5% |
The largest share of complaints in this category related to Billing and Interference, with fewer reports falling into other issue types.
Unwanted calls
A total of 180 complaints relating to unwanted calls were recorded on this date, representing 26% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 515-1257 | 5 | 2.8% |
| (309) 312-9159 | 4 | 2.2% |
| (309) 300-1857 | 3 | 1.7% |
| (866) 386-4908 | 3 | 1.7% |
| (877) 578-1814 | 3 | 1.7% |
| (321) 395-8349 | 2 | 1.1% |
| (866) 581-2330 | 2 | 1.1% |
| (866) 771-5962 | 2 | 1.1% |
| (208) 479-3934 | 1 | 0.6% |
| (217) 834-9517 | 1 | 0.6% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 515-1257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.