FCC Consumer Complaints – 9 August 2026
Introduction
On Sunday, 9 August 2026, 612 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 915 complaints recorded the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 612
- States & territories reporting
- 48
- Most common issue
- Billing (222)
- Most reported state/territory
- California (89)
Where the complaints came from
Across 441 cities in 48 states and territories, a total of 612 complaints were recorded on 9 August 2026. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 14.5% |
| New York | 51 | 8.3% |
| Texas | 50 | 8.2% |
| Florida | 43 | 7.0% |
| Pennsylvania | 39 | 6.4% |
| Michigan | 26 | 4.2% |
| North Carolina | 23 | 3.8% |
| New Jersey | 22 | 3.6% |
| Georgia | 20 | 3.3% |
| Virginia | 19 | 3.1% |
| Other states and territories | 230 | 37.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 422 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 422 | 69.0% |
| Internet | 142 | 23.2% |
| TV | 30 | 4.9% |
| Radio | 10 | 1.6% |
| Emergency | 7 | 1.1% |
| Accessibility | 1 | 0.2% |
Phone complaints
422 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 153 | 36.3% |
| Unwanted Calls | 118 | 28.0% |
| Equipment | 40 | 9.5% |
| Number Portability (keeping your number if you change providers) | 32 | 7.6% |
| Availability (including rural call completion) | 31 | 7.3% |
| Cramming (unauthorized charges on your phone bill) | 28 | 6.6% |
| Privacy | 7 | 1.7% |
| Interference (including signal jammers) | 6 | 1.4% |
| Slamming (change of your carrier without permission) | 4 | 0.9% |
| Rural Call Completion | 3 | 0.7% |
The largest share of complaints in this category related to Billing and Unwanted Calls, with fewer reports falling into other issue types.
Internet complaints
142 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 41.5% |
| Availability | 32 | 22.5% |
| Speed | 18 | 12.7% |
| Equipment | 15 | 10.6% |
| Interference | 14 | 9.9% |
| Privacy | 4 | 2.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
30 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 30.0% |
| Availability | 7 | 23.3% |
| Indecency | 5 | 16.7% |
| Loud Commercials | 4 | 13.3% |
| Equipment | 2 | 6.7% |
| Interference | 1 | 3.3% |
| Privacy | 1 | 3.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
118 complaints relating to unwanted calls were recorded on this date, accounting for 19.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 5 | 4.2% |
| (888) 310-4337 | 4 | 3.4% |
| (217) 394-8983 | 2 | 1.7% |
| (888) 310-3908 | 2 | 1.7% |
| (240) 752-0558 | 1 | 0.8% |
| (252) 381-4285 | 1 | 0.8% |
| (312) 365-5695 | 1 | 0.8% |
| (321) 395-8349 | 1 | 0.8% |
| (332) 262-6396 | 1 | 0.8% |
| (551) 304-1952 | 1 | 0.8% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.