FCC Consumer Complaints – 11 August 2026
Introduction
The Federal Communications Commission recorded 1667 consumer complaints on 11 August 2026 relating to telecommunications services, this was higher than the 1444 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1667
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (632)
- Most reported state/territory
- California (178)
Where the complaints came from
Reports recorded on 11 August 2026 show 1667 complaints originating from 968 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in South Carolina, where Graniteville accounted for 47 of the 72 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 178 | 10.7% |
| Florida | 151 | 9.1% |
| Texas | 141 | 8.5% |
| New York | 92 | 5.5% |
| Pennsylvania | 82 | 4.9% |
| South Carolina | 72 | 4.3% |
| Georgia | 71 | 4.3% |
| New Jersey | 62 | 3.7% |
| Arizona | 57 | 3.4% |
| North Carolina | 55 | 3.3% |
| Other states and territories | 705 | 42.3% |
Location highlight
A large share of complaints in South Carolina originated from Graniteville, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1321 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1321 | 79.2% |
| Internet | 273 | 16.4% |
| TV | 40 | 2.4% |
| Radio | 16 | 1.0% |
| Emergency | 14 | 0.8% |
| Request for Dispute Assistance | 2 | 0.1% |
| Accessibility | 1 | 0.1% |
Phone complaints
1321 complaints were recorded in this category, representing 79.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 632 | 47.8% |
| Billing | 357 | 27.0% |
| Availability (including rural call completion) | 113 | 8.6% |
| Equipment | 93 | 7.0% |
| Number Portability (keeping your number if you change providers) | 42 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 32 | 2.4% |
| Interference (including signal jammers) | 22 | 1.7% |
| Privacy | 12 | 0.9% |
| Junk Faxes | 9 | 0.7% |
| Slamming (change of your carrier without permission) | 9 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
273 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 118 | 43.2% |
| Availability | 69 | 25.3% |
| Equipment | 30 | 11.0% |
| Interference | 28 | 10.3% |
| Speed | 20 | 7.3% |
| Privacy | 8 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
40 complaints were recorded in this category, representing 2.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 45.0% |
| Availability | 6 | 15.0% |
| Indecency | 5 | 12.5% |
| Equipment | 3 | 7.5% |
| Loud Commercials | 3 | 7.5% |
| Interference | 2 | 5.0% |
| Privacy | 1 | 2.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 632 complaints relating to unwanted calls were recorded on this date, representing 37.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (369) 216-6437 | 23 | 3.6% |
| (877) 961-0617 | 10 | 1.6% |
| (866) 771-5972 | 4 | 0.6% |
| (360) 417-2062 | 3 | 0.5% |
| (888) 905-0317 | 3 | 0.5% |
| (217) 394-8983 | 2 | 0.3% |
| (347) 669-9769 | 2 | 0.3% |
| (805) 292-8792 | 2 | 0.3% |
| (817) 877-2935 | 2 | 0.3% |
| (818) 338-3500 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (369) 216-6437 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.